BC Public Service - Internal Job Opportunities

The Team
The Information Technology (IT) Service Desk Team at the Ministry of Emergency Management and Climate Readiness (EMCR) plays a crucial role in enabling digital transformation within the ministry. By providing innovative technology and governance solutions, the well established team ensures seamless sharing of information and enhances citizen access to vital programs and services. Their commitment to equity, diversity, and inclusion is reflected in its collaborative work with diverse communities, including First Nations, to support emergency management activities across British Columbia. 

The Role
The Business Analyst plays a key role in driving IT-related projects and supporting the EMCR IT Service Desk team. This position involves managing and delivering corporate-level projects, such as the Windows 11 rollout and updating communication systems, while also assisting with daily service desk operations. This role provides support based on various project management methodologies and works in an agile environment, ensuring high-quality service delivery. Additionally, the Business Analyst emphasizes collaboration with a diverse range of stakeholders, embodying the ministry’s commitment to equity, diversity, and inclusion.

Qualifications:
Education and Experience Requirements

• Certificate in computer science, business, public administration, or a related field and three (3) years *related work experience, OR 
• An equivalent combination of education and *related work experience may be considered.

*Related work experience must include three (3) or more of the following:

• Experience working within agile software development teams on cyclical sprint releases (ie gathering business requirements, writing tickets for developers, running user acceptance testing).
• Experience in change management processes and/or project management methodologies.
• Experience providing business analysis, requirements gathering, testing, supporting and/or maintaining for complex systems/services which have multi-ministry stakeholders or multiple lines of business.
• Experience working on technical projects, project teams, working within project timelines, working with contractors and/or consultants.
• Experience leading helpdesk/service desk teams.

Preference may be given to applicants with any of the following:

• Experience with technical implementation projects.
• Experience providing customer support in an information technology environment or helping clients to use and understand technical applications.
• Experience working on a helpdesk/service desk team.
• Experience leading teams/projects.

For questions regarding this position, please contact Charles.Sherman@gov.bc.ca.

About this Position:
This position can be based in any of the following Ministry of Emergency Management and Climate Readiness offices: Saanichton, Victoria, Kamloops, Nelson, Prince George, Surrey or Smithers.
This is a temporary opportunity until March 31, 2025. This position may be extended or become permanent.
Flexible work options are available; this position may be able to work up to five (5) days at home per week subject to an approved telework agreement. 
An eligibility list may be established to fill future temporary and permanent vacancies.
Please refer to MyHR for more information on Temporary Market Adjustments.
A Criminal Record Check (CRC) will be required.
Employees of the BC Public Service must be located in BC at the time of employment.

Working for the BC Public Service:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

We are committed to ensuring that reasonable accommodations are available throughout the hiring process, including the assessment and selection stages. Please email the individual or contact listed on the posting if you require an accommodation to fully participate in the hiring process.

The Indigenous Applicant Advisory Service is available to Canadian Indigenous (First Nations [status or non-status], Métis, or Inuit) applicants. Indigenous applicants can contact this service for personalized guidance on the BC Public Service hiring process including job applications and interviews.

How to Apply:
Your application must clearly demonstrate how you meet the job requirements listed above. Applicants who are selected to move forward in the hiring process may be assessed on their knowledge, skills, abilities, competencies and other position related requirements as outlined in the Job Profile at the bottom of the posting. 

Cover Letter: YES - A cover letter is required as part of your application.  The content and/or format of your cover letter may be evaluated as part of the assessment process.

Resume: YES - Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.

Questionnaire: YES - You will need to complete a basic questionnaire to demonstrate how you meet the job requirements.

Find more information on the recruitment process, including helpful tips and videos about the application process, visit the Your Job Application page of MyHR. Gain insights into the hiring journey by joining a Career Conversation. Applications will be accepted until 11:00 pm Pacific Time on the closing date of the competition. If you are experiencing technical difficulty applying, visit the Technical Assistance page of MyHR.