BC Public Service - Internal Job Opportunities

The Team
Our Incident Management team plays a vital role in resolving incidents that impact IT services such as hardware, software, and network connectivity. We're a small, knowledgeable established team known for being responsive and helpful, and we're looking to expand our group to continue delivering exceptional service

The Role
As an Incident Management Supervisor, you'll work closely with the OCIO Service Desk to monitor activities and keep everyone informed. You’ll provide essential support for ministries and public sector partners, ensuring smooth IT services and helping to resolve major incidents. This is an exciting opportunity to be part of a team at the center of all IT changes and initiatives.

Education and Experience Requirements

• Diploma or certification in computer science or similar field. An equivalent combination of education and experience may be considered.
• A minimum of two (2) years of experience in the supervision of staff or vendors in a technical environment.
• A minimum of five (5) years of experience managing IM/IT services.
• A minimum of five (5) years of experience working with IM/IT stakeholders in a complex environment. (e.g. clients and internal service delivery units or vendors).
• Experience working in a complex, frequently changing enterprise-wide IT service delivery environment. Including but not limited to critical IT infrastructure (e.g. network and voice), hosted data center services, network security services.

Preference may be given to candidates with:

• Experience providing or supervising customer support services in an Information Technology environment (e.g. service delivery or service desk).
• Experience in data analysis (e.g. service desk ticket data analysis)
• Experience in a ServiceNow ITSM environment.
• Applicants with ITIL Service Management Certification.
   

For questions regarding this position, please contact  Natasha.Kruse@gov.bc.ca.

About this Position:
Remote work is allowed, this position can work up to full time from their home in British Columbia subject to an approved telework agreement. The locations listed above are to assist applicants in searching for this opportunity and are not a complete list of locations.
The position headquarters will be Victoria, Vancouver, Surrey, Richmond or Prince George.
An eligibility list may be established to fill future permanent and/or temporary vacancies across the Ministry of Citizens’ Services.
Please refer to MyHR for more information on Temporary Market Adjustments.
A Criminal Record Check (CRC) will be required.
Employees of the BC Public Service must be located in BC at the time of employment.

Working for the BC Public Service:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

We are committed to ensuring that reasonable accommodations are available throughout the hiring process, including the assessment and selection stages. Please email the individual or contact listed on the posting if you require an accommodation to fully participate in the hiring process.

The Indigenous Applicant Advisory Service is available to Canadian Indigenous (First Nations [status or non-status], Métis, or Inuit) applicants. Indigenous applicants can contact this service for personalized guidance on the BC Public Service hiring process including job applications and interviews.

The BC Public Service is an award-winning employer and offers employees competitive benefits, amazing learning opportunities and a chance to engage in rewarding work with exciting career development opportunities. For more information, please see What We Offer.

How to Apply:
Your application must clearly demonstrate how you meet the job requirements listed above. Applicants who are selected to move forward in the hiring process may be assessed on their knowledge, skills, abilities, competencies and other position related requirements as outlined in the Job Profile at the bottom of the posting.

Cover Letter: YES - A cover letter is required as part of your application. The content and/or format of your cover letter may be evaluated as part of the assessment process.

Resume: YES - Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.

Questionnaire: YES - You will need to complete a comprehensive questionnaire to demonstrate how you meet the job requirements. Include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and how you obtained your relevant experience. The questionnaire will take approximately 60 minutes to complete.

Find more information on the recruitment process, including helpful tips and videos about the application process, visit the Your Job Application page of MyHR. Gain insights into the hiring journey by joining a Career Conversation. Applications will be accepted until 11:00 pm Pacific Time on the closing date of the competition. If you are experiencing technical difficulty applying, visit the Technical Assistance page of MyHR.