BC Public Service - Internal Job Opportunities

The Team
The Operating Funding Model Implementation (OFMI) Branch is an established team of approximately 40 professionals, including Program Support Clerks, Client Relations Coordinators, Operating Supervisors, Senior Program Developers, Project Management experts, and Leadership, all working together to create meaningful change in the child care sector. Our team is currently testing a new funding model to help achieve the goal of $10-a-day licensed child care throughout British Columbia. Members of this team bring their diverse perspectives and support one another in finding creative solutions to make affordable childcare a reality for families across the province

The Role
The Program Support Clerk supports the implementation of new child care funding programs and processes.  You will communicate with child care providers and the general public, review incoming submissions, manage records and provide technical and administrative support within the OFMI Branch. This position has an impact on families, communities, and the child care sector by advancing the $10-a-day Program. Excitement comes from contributing to the expansion of this program across the province and working on projects that enhance service delivery and support families with accessible childcare options.

Qualifications:
Education and Experience Requirements

• Grade 12 graduation or equivalent (e.g., GED)
• One (1) year managing customer service interactions over the phone and by email
• One (1) year providing administrative services in an office and/or remote setting
• Using Microsoft Office Suite or database applications. A combination of experience gained in professional workplace, volunteer, or academic settings may be considered for this requirement.

Preference may be given to applicants with one (1) or more of the following:

• Experience working in an in-office and/or remote call centre environment
• Experience providing administrative services within the child care sector
• Experience providing technical support in an office and/or remote environment 
• Post-secondary education or training in Business Administration
• Additional years of experience in any of the above requirements and/or preferences

Willingness Statement:

• Must be willing to work on a computer and take phone calls for the duration of the shift

For questions regarding this position, please contact Eva.Nemeth@gov.bc.ca.

About this Position:
There is one (1) permanent and one (1) temporary opportunity available until October 1, 2025.
The temporary opportunity may be extended or become permanent.
An eligibility list may be established to fill future temporary and permanent vacancies.
Remote work is allowed, this position can work up to full time from their home in British Columbia subject to an approved Telework Agreement. The locations listed above are to assist applicants in searching for this opportunity and are not a complete list of locations.
The position headquarters will be Victoria or Vancouver. 
Employees of the BC Public Service must be located in BC at the time of employment.
A Criminal Record Check (CRC) will be required.

Working for the BC Public Service:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

We are committed to ensuring that reasonable accommodations are available throughout the hiring process, including the assessment and selection stages. Please email the individual or contact listed on the posting if you require an accommodation to fully participate in the hiring process.

The Indigenous Applicant Advisory Service is available to Canadian Indigenous (First Nations [status or non-status], Métis, or Inuit) applicants. Indigenous applicants can contact this service for personalized guidance on the BC Public Service hiring process including job applications and interviews.

With over 200 different occupations available in 280 communities across the province, we offer exciting opportunities for your career. Come be a part of the BC Public Service, a Top 100 Employer that embraces diversity, health and career growth. For more information, please see What We Offer.

How to Apply:
Your application must clearly demonstrate how you meet the job requirements listed above. Applicants who are selected to move forward in the hiring process may be assessed on their knowledge, skills, abilities, competencies and other position related requirements as outlined in the Job Profile at the bottom of the posting.

Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed.

Resume: YES - A resume is required as part of your application, however, it may not be used for initial shortlisting purposes. Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.

Questionnaire: YES - You will need to complete a comprehensive questionnaire to demonstrate how you meet the job requirements. Include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and how you obtained your relevant experience. The questionnaire will take approximately 60 minutes to complete.

Find more information on the recruitment process, including helpful tips and videos about the application process, visit the Your Job Application page of MyHR. Gain insights into the hiring journey by joining a Career Conversation. Applications will be accepted until 11:00 pm Pacific Time on the closing date of the competition. If you are experiencing technical difficulty applying, visit the Technical Assistance page of MyHR.