BC Public Service - Internal Job Opportunities

The Team
The Information Line Team Lead supervises an established team of Information Line Agents within the Corporate Operations Team at the Employment Standards Branch. This role assists the public on the phone, electronically and in writing about services delivered by ESB and general information about the application and interpretation of the Employment Standards Act and Temporary Foreign Worker Protection Act.

The Role
As the Information Line Team Lead, you will coach, supervise, and train a team of information line agents while providing front-line service to citizens through phone, email, and written communication. You will manage complex, emotionally charged situations, offering support to individuals in crisis. In this fast-paced, rewarding role, you’ll have the opportunity to develop new skills, improve processes, and make a meaningful impact on the citizens we serve.

Qualifications:
Education and Experience Requirements

• Grade 12 graduation or equivalent and two (2) years related experience. 
   

Related experience includes the following: 

• Experience working in a call centre setting or similar environment focused on delivering client facing information services. 

• Experience in word processing and other computer applications such as MC Word, Outlook, Excel. 

• Experience supervising staff or leading a project team or providing training/coaching. 

• Experience using databases to enter, update, search, retrieve and extract data ensuring data integrity and accuracy.

• Experience interpreting and applying legislation, regulations and/or policies.

• Experience with conflict management and dealing with emotionally charged individuals or groups.
   

Preferences may be given to applicants with the following experiences:

• Experience providing supervision in a call center setting.

For questions regarding this position, please contact ESB.HR@gov.bc.ca

About this Position:
Flexible work options are available; this position may be able to work from home a few days a week subject to an approved telework agreement. 
An eligibility list may be established for future permanent and temporary vacancies. 
A Criminal Record Check (CRC) will be required.
Employees of the BC Public Service must be located in BC at the time of employment.

Working for the BC Public Service:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

We are committed to ensuring that reasonable accommodations are available throughout the hiring process, including the assessment and selection stages. Please email the individual or contact listed on the posting if you require an accommodation to fully participate in the hiring process.

The Indigenous Applicant Advisory Service is available to Canadian Indigenous (First Nations [status or non-status], Métis, or Inuit) applicants. Indigenous applicants can contact this service for personalized guidance on the BC Public Service hiring process including job applications and interviews.

The BC Public Service is an award-winning employer and offers employees competitive benefits, amazing learning opportunities and a chance to engage in rewarding work with exciting career development opportunities. For more information, please see What We Offer.

How to Apply:
Your application must clearly demonstrate how you meet the job requirements listed above. Applicants who are selected to move forward in the hiring process may be assessed on their knowledge, skills, abilities, competencies and other position related requirements as outlined in the Job Profile at the bottom of the posting.

Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed.

Resume: YES - Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.

Questionnaire: YES - You will need to complete a comprehensive questionnaire to demonstrate how you meet the job requirements. Include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and how you obtained your relevant experience. The questionnaire will take approximately 60 minutes to complete.

Find more information on the recruitment process, including helpful tips and videos about the application process, visit the Your Job Application page of MyHR. Gain insights into the hiring journey by joining a Career Conversation. Applications will be accepted until 11:00 pm Pacific Time on the closing date of the competition. If you are experiencing technical difficulty applying, visit the Technical Assistance page of MyHR.