BC Public Service - Internal Job Opportunities

The Team
The Digital Workplace and Collaboration Services Branch (DWCS) is an established team of 87 dedicated professionals responsible for implementing high-quality tools to support a modern digital workplace. By delivering employee-ready tools and supports, DWCS enables and empowers all B.C. Public Service employees to deliver services to the citizens of B.C. DWCS is focused on providing simple, accessible, and approachable solutions to employees; by delivering the information and resources they need to access and use digital tools and services.

The Digital Workplace Operations team is dedicated to delivering and maintaining essential communication and collaboration tools for the BC Public Service, including Microsoft Teams, Hosted Voice services, and Teams meeting rooms. Their primary focus is on ensuring these services are provided efficiently and effectively while monitoring performance, managing incidents, and driving continuous service improvements. This unit comprises several key functions: Tier 2 Order and Incident Management, Tier 3 Technical Support, Service Management, Consulting, and Contact Centre Services. Together, they ensure seamless operations and support for a connected digital workplace.

The Role
The Manager, Digital Workplace Operations, is focused on providing strategic direction and leadership over the delivery of critical unified communication services (i.e. Microsoft Teams) to the BC Public Service. In this role, the Manager is responsible for establishing the vision and goals of the unified communication products and empowering the product teams in their continuous develop and delivery of services through agile methodology.  Candidates will find that this opportunity is exciting as it involves building and maintaining effective relationships across the BC Public Service, leading the continuous evolution of unified communication products and working alongside a team dedicated to delivering essential digital tools at an enterprise level.

Qualifications:
Education and Experience Requirements

• An equivalent combination of education, training and *related experience may be considered:
  • A degree in business administration, public administration, leadership, Information Technology and/or Information Management, or a related field, and a minimum three (3) years of *related experience in similar roles; OR,   
  • A diploma in business administration, public administration, leadership, Information Technology and/or Information Management, or a related field, and a minimum four (4) years of *related experience in similar roles; OR,   
  • A certification in business administration, public administration, leadership, Information Technology and/or Information Management, or a related field, and a minimum five (5) years of *related experience in similar roles; OR,  
  • Secondary School graduation and six (6) years of *related experience in similar roles.
• *Related experience must include the minimum number of years of experience for each of the following requirements corresponding to the education listed above:
  • Experience establishing and maintaining collaborative relationships with clients/ partners.
  • Leading, mentoring and supervising multi-disciplinary operational staff.
  • Strategic planning and product delivery strategy.
  • Current and progressive experience in leadership roles identifying and understanding product/ service issues, processes and outcomes, and product/service implications of decisions that impact clients/ partners.
  • Experience working in an IM/IT area/ initiative.
• A minimum of two (2) years of experience working in an agile methodology environment focused on the planning, design, testing and implementation of digital products and/or services.

Preference may be given to applicants with one (1) or more of the following:

• Experience leading teams through change.
• Three (3) years of experience in a leadership capacity, accountable for one or more technical IM/IT functions in a large-scale organization.

For questions regarding this position, please contact Olivia.Preston@gov.bc.ca.

About this Position:
This is a temporary opportunity. this opportunity may be extended or become permanent.
Remote work is allowed, this position can work up to full time from their home in British Columbia subject to an approved telework agreement. The locations listed above are to assist applicants in searching for this opportunity and are not a complete list of locations.
The position headquarters will be Victoria, Surrey, Richmond, Vancouver or Prince George.
An eligibility list may be established to fill future permanent and/or temporary vacancies across the Ministry of Citizens’ Services.
A Criminal Record Check (CRC) will be required.
Employees of the BC Public Service must be located in BC at the time of employment.
This position is excluded from union membership.

Working for the BC Public Service:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

We are committed to ensuring that reasonable accommodations are available throughout the hiring process, including the assessment and selection stages. Please email the individual or contact listed on the posting if you require an accommodation to fully participate in the hiring process.

The Indigenous Applicant Advisory Service is available to Canadian Indigenous (First Nations [status or non-status], Métis, or Inuit) applicants. Indigenous applicants can contact this service for personalized guidance on the BC Public Service hiring process including job applications and interviews.

How to Apply:
Your application must clearly demonstrate how you meet the job requirements listed above. Applicants who are selected to move forward in the hiring process may be assessed on their knowledge, skills, abilities, competencies and other position related requirements as outlined in the Job Profile at the bottom of the posting.

Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed.

Resume: YES - A resume is required as part of your application, however, it may not be used for initial shortlisting purposes.

Questionnaire: YES - You will need to complete a comprehensive questionnaire to demonstrate how you meet the job requirements. Include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and how you obtained your relevant experience. The questionnaire will take approximately 60 minutes to complete.

Find more information on the recruitment process, including helpful tips and videos about the application process, visit the Your Job Application page of MyHR. Gain insights into the hiring journey by joining a Career Conversation. Applications will be accepted until 11:00 pm Pacific Time on the closing date of the competition. If you are experiencing technical difficulty applying, visit the Technical Assistance page of MyHR.