BC Public Service - Internal Job Opportunities

Director, Digital Delivery and Operations
Classification: Band 4 (under review)
Salary: $105,900 - $140,800
Job Type: Regular Full-Time
Location: Victoria, BC

An eligibility list may be established for future vacancies.

Do you want to be part of a challenging and rewarding work community?

The Office of the Auditor General of B.C. (OAG) is an independent office of the legislature that contributes to excellence in effective and accountable government. We offer opportunities for career growth, an excellent compensation package, and flexible working arrangements.

Our office promotes trust, cooperation, and teamwork in a diverse, inclusive, and respectful environment. We are committed to creating and reinforcing diversity, equity, inclusion, and psychological safety – creating a safe environment where everyone feels they belong and are encouraged to bring their whole selves to work. We support each other, celebrate our successes, and encourage a healthy work-life balance for everyone. Our staff events are socially, physically, and emotionally nourishing – with lots of great food – and fun!

Interested in growing your career? We offer support for your professional development and education and reimbursement of your professional dues. Other benefits include:

     - extended health benefits;
     - policies and benefits to support your personal and family needs;
     - public service pension;
     - life insurance; and
     - confidential employee and family assistance program.

Our downtown Victoria location supports collaboration and includes a gym, indoor bike storage, and decks with views of the beautiful Inner Harbour.

About the Role
The OAG’s Information and Technology Services unit operates independently from the province’s Office of the Chief Information Officer (OCIO) technology infrastructure, related resources, and services. Reporting to the Chief Information Officer (CIO), the Director, Digital Delivery and Operations (DDO) will provide overall digital business leadership to establish technology strategies including cloud strategy, infrastructure modernization, and oversight of IT operations. The DDO will take direction from the CIO and work in partnership with the Director, Security Architecture and Standards, and executive to optimize client service levels and costs, mitigate risks and ensure long-term sustainability.

Accountabilities
     • Provides insight and expertise to identify the business technology needs of the office; supports development of short- and mid-term technology strategies to enable achievement of OAG service plan objectives.
     • Facilitates innovation by providing advice and guidance on best practices to leverage new or emerging technologies capable of delivering desired business outcomes.
     • Facilitates business and IT alignment, connecting strategy to execution through collaboration, consultation and organizational change management; ensures digital business strategies are balanced with innovation and growth.
     • Oversees the implementation and maintenance of IT technologies and solutions, ensuring delivery of applications that meet or exceed security policies, best practices, and standards.
     • Establishes and communicates requirements in acquiring technology applications, services, systems, and equipment; negotiates and manages vendor contracts to cost, safety, and performance standards.
     • Using trendspotting techniques, determines how mainstream and emerging technologies can be used to advance business strategy.
     • Explores and improves how employees digitally engage internally and externally to advance understanding of needs and develop efficient solutions.
     • Provides advice and recommendations to the CIO on key resourcing decisions and technology investments; oversees financial resources and approvals associated with IT projects and operations.
     • Ensures monitoring and response protocols are implemented and internal and external systems performance are optimized.
     • Establishes business continuity and disaster recovery plans for review and approval; ensures integration across the organization.
     • Determines the goals, objectives, and performance measures of the IT support and infrastructure operations to achieve the defined outcomes for delivery of services.
     • Oversees projects and supports teams to ensure project objectives are met.
     • Manages contracted resources and professional services through RFPs.
     • Supervises staff, including assignment of work, development and evaluation of performance plans, and approvals of leave.

Job Requirements
     • A degree in business, operations management, public administration, information management and information technology, computer science, or a related/equivalent discipline. A combination of education and experience may be considered.
     • A minimum of four years of experience in the following areas:
          o Experience with successful deployment of new IT technologies and development processes in a medium to large IT organization.
          o Experience managing a portfolio of clients in a customer service environment.
     • Successful completion of security screening requirements of the B.C. public service, which may include a criminal records check, and/or Criminal Records Review Act (CRRA) check, and/or enhanced security screening checks as required by the OAG. (Note: It is important that you read the job posting carefully to understand the specific security screening requirements pertaining to the position.)

Preferences
     • Experience working with virtual desktop environments (for example, VDI).
     • Experience operating a DevOps or DAD lean model.
     • Experience implementing modern development tools, like the react framework.

Knowledge, Skills and Abilities
     • Knowledge of innovation methods including but not limited to facilitation.
     • Ability to build teams and resolve complex staff and/or client issues.
     • Ability to build relationships with multiple stakeholders, interested parties and private sector organizations/vendors.
     • Excellent communication skills, interpersonal and collaborative skills, and the ability to communicate IT concepts to technical and non-technical audiences.
     • Strong knowledge of consumer-facing app design, development and support using principles such as design thinking.
     • Change leadership.
     • Knowledge of privacy and security legislation.
     • Strong business acumen.

Conditions
     • Must be eligible to work in Canada (Permanent Resident, Canadian Citizenship).
     • Successful completion of security screening requirements of the B.C. public service, which may include a criminal record check, and/or Criminal Records Review Act check, and/or enhanced screening checks as required.
     • Be flexible regarding ongoing changes in responsibilities, assignments, and corporate structures.
     • We support a flexible hybrid work environment. However, you must be able to work in the office when required by your supervisor.

Please see the attached job profile for a full description of the accountabilities and required qualifications.

To be considered for this role candidates must submit a resume with the months and years at each position along with a completed qualifications matrix to hr@bcauditor.com. Your resume must include whether or not you are eligible to work in Canada, and whether or not this is temporary. Failure to provide all the requested documents will result in your application being unsuccessful.

Applications will be accepted until Wednesday, December 18, 2024.

We encourage candidates of all backgrounds and all abilities to apply. We invite candidates to ask for help if they need accommodations for the job application process.

For more information, please contact hr@bcauditor.com