BC Public Service - Internal Job Opportunities

The Team
The Residential Tenancy Branch (RTB) is part of the Ministry of Housing and Municipal Affairs. The Branch encourages successful relationships between landlords and tenants by providing information, public education, and dispute resolution services. The RTB has a significant administrative justice role which is fulfilled through the impartial adjudication of disputes between landlords and tenants.  The RTB operational branches are located in Victoria, Burnaby and Kelowna. The Dispute Resolution Services team plays a key role in supporting successful tenancies across B.C. by delivering impartial, timely, and accessible dispute resolution services to landlords and tenants. This position will lead an established team, composed of 10–15 Arbitrators, that is committed to administrative fairness and continuous improvement and, working collaboratively with partners across the Residential Tenancy Branch.

The Role
The Manager of Dispute Resolution leads a team of Arbitrators, Adjudicators, and Contractors who are responsible for resolving tenancy disputes in a fair, efficient, and legislatively sound manner. This role provides strategic and operational oversight, exercising delegated authority to deliver binding decisions and uphold the principles of administrative justice.

Qualifications:
Education and Experience

• Bachelor’s Degree or higher in a related discipline such as Law, or Public Administration.
• An equivalent combination of related experience, education and training may be considered. (This must include some formal post-secondary level course work in a related field.)
• A minimum of two (2) years of experience making high level decisions or overseeing high level decisions made on the basis of administrative law in quasi-judicial settings.
• A minimum of two (2) years (within the last five (5) years) of recent experience with formal hearings and making independent and final written decisions based on fact and law.

Preference may be given to applicants with the following:

• Two (2) or more years’ experience as an Arbitrator within the Residential Tenancy Branch.
• Recent management experience which may include: leading a diverse workgroup, Human Resources Administration (i.e. recruitment, retention, performance management, training and development) and overseeing quality assurance in a client-focused organization.

Provisos / Willingness statements

• Occasional travel is required.
• May work with angry or distressed clients.

For questions regarding this position, please contact Tracy.Hannah@gov.bc.ca.

About this Position:
Flexible work options are available; this position may be able to work up to five (5) days at home per week subject to an approved telework agreement.
An eligibility list may be established to fill future temporary and permanent vacancies.
A Criminal Record Check (CRC) will be required.
Employees of the BC Public Service must be located in BC at the time of employment.
This position is excluded from union membership.

Working for the BC Public Service:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

We are committed to ensuring that reasonable accommodations are available throughout the hiring process, including the assessment and selection stages. Please email the individual or contact listed on the posting if you require an accommodation to fully participate in the hiring process.

The Indigenous Applicant Advisory Service is available to Canadian Indigenous (First Nations [status or non-status], Métis, or Inuit) applicants. Indigenous applicants can contact this service for personalized guidance on the BC Public Service hiring process including job applications and interviews.

How to Apply:
Your application must clearly demonstrate how you meet the job requirements listed above. Applicants who are selected to move forward in the hiring process may be assessed on their knowledge, skills, abilities, competencies and other position related requirements as outlined in the Job Profile at the bottom of the posting.

Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed.

Resume: YES - Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.

Questionnaire: YES - You will need to complete a basic questionnaire to demonstrate how you meet the job requirements.

Find more information on the recruitment process, including helpful tips and videos about the application process, visit the Your Job Application page of MyHR. Gain insights into the hiring journey by joining a Career Conversation.

Applications will be accepted until 11:00 pm Pacific Time on the closing date of the competition. If you are experiencing technical difficulty applying, visit the Technical Assistance page of MyHR.