BC Public Service - Internal Job Opportunities

The Team
The Dispute Resolution Team of the Residential Tenancy Branch (RTB) plays a crucial role in ensuring fair and impartial resolution of conflicts between landlords and tenants in British Columbia. As an Arbitrator, you will join a team of professional decision-makers who embrace new ideas and technologies within a culture of innovation. Our team collaborates with policy analysts, information officers, administrators, and legal services to enhance and support safe, secure, and sustainable tenancies. The team’s commitment to professionalism, their ability to navigate complex situations, and their dedication to delivering timely and thoughtful decisions are what set them apart in the field.

The Role
As an Arbitrator with the RTB, you play a key role in resolving disputes between landlords and tenants, helping to ensure fairness in B.C.’s rental housing system. You’ll independently conduct hearings, assess evidence, encourage settlements, and issue clear, well-reasoned written decisions. 
You will spend approximately 10 hours per week conducting hearings, primarily via teleconference, with occasional use of video or in-person formats. Most of your time will be dedicated to analyzing evidence and writing decisions. This work requires neutrality, excellent written communication skills, sound judgement, and the ability to manage complex cases in a high-volume, fast-paced environment. If you are committed to fairness and making a meaningful impact, this role offers a unique and rewarding opportunity. 

Qualifications:
Education and Experience Requirements

• Degree in a related discipline, such as law, criminology, public administration or social sciences. 

• An equivalent combination of relevant experience in statutory decision making and writing, education and training, which includes formal post-secondary level course work in a related field, may be considered. 

• Three (3) years experience in each of the following:

  • Interpreting and applying legislation, regulations and common law to varied and often complex situations to make sound, defensible decisions under delegated authority.

  • Providing and communicating legal analysis and reasoning in writing.

  • Effectively communicating with others in high conflict situations using self-control, tact, discretion, and sound judgement. 
     

Preference may be given to applicants with:

• Experience assessing the relevance and reliability of evidence and making findings of fact.

• Experience conducting hearings with citizens in an adversarial process.

• Experience resolving disputes between parties using mediation and conflict resolution skills.
   

PROVISOS/WILLINGNESS STATEMENTS

• Occasional travel is required.

• Often must work with angry or distressed clients.
   

For questions regarding this position, please contact Jennifer.Howard@gov.bc.ca

About this Position:
Three (3) positions available.
This is a temporary opportunity until 8/1/2026. May be extended or become permanent.
Flexible work options are available; this position may be able to work from home up to five (5) days a week subject to an approved telework agreement. 
An eligibility list may be established to fill future temporary and permanent vacancies.
This position is excluded from union membership. 
A Criminal Record Check (CRC) will be required.
Employees of the BC Public Service must be located in BC at the time of employment.

Working for the BC Public Service:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

We are committed to ensuring that reasonable accommodations are available throughout the hiring process, including the assessment and selection stages. Please email the individual or contact listed on the posting if you require an accommodation to fully participate in the hiring process.

The Indigenous Applicant Advisory Service is available to Canadian Indigenous (First Nations [status or non-status], Métis, or Inuit) applicants. Indigenous applicants can contact this service for personalized guidance on the BC Public Service hiring process including job applications and interviews.

How to Apply:
Your application must clearly demonstrate how you meet the job requirements listed above. Applicants who are selected to move forward in the hiring process may be assessed on their knowledge, skills, abilities, competencies and other position related requirements as outlined in the Job Profile at the bottom of the posting.

Cover Letter: YES - A cover letter is required as part of your application. The content and/or format of your cover letter may be evaluated as part of the assessment process. The cover letter should include details of how you meet the job requirements as outlined in the posting/job profile.

Resume: YES - Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.

Questionnaire: YES - You will need to complete a basic questionnaire to demonstrate how you meet the job requirements.

Find more information on the recruitment process, including helpful tips and videos about the application process, visit the Your Job Application page of MyHR. Gain insights into the hiring journey by joining a Career Conversation. Applications will be accepted until 11:00 pm Pacific Time on the closing date of the competition. If you are experiencing technical difficulty applying, visit the Technical Assistance page of MyHR.