BC Public Service - Internal Job Opportunities

The Team
You'll be part of a dedicated team focused on delivering accessible and high-quality services to British Columbians. Collaboration, continuous learning, and diverse perspectives are key to achieving our goals. In this role, you'll work closely with other leaders and partners to ensure that our service centers effectively meet community needs.

The Role
This position is vital for leading and supporting in-person service centers, ensuring that citizens and businesses receive top-notch service. You'll inspire and guide your teams to meet high service standards while managing various operational and statutory responsibilities. Your leadership will directly contribute to Service BC’s reputation for trust and reliability.

Qualifications:
Education and Experience Requirements

• Post-secondary education in Business Management, Public Administration, Leadership or related discipline; OR
• An equivalent combination of education and experience may be considered. 
• A minimum of two (2) years’ experience in each of the following:
  • Management experience leading teams to provide exceptional in-person and/or virtual services.
  • Experience managing conflict and dealing with emotionally charged individuals and/or groups.
  • Experience leading in an environment where there are frequently changing and competing priorities.  
  • Experience managing a broad range of human resource functions including performance management, leave management, recruitment, and retention.
  • Experience coaching, training, and developing a team to provide best in class service.

Preference may be given to applicants with one (1) or more of the following:

• Additional years of experience in any of the above requirements and/or preferences.
• Experience managing in a unionized environment.
• Experience using analytics to make informed business decisions, allocate resources, and evaluate outcomes.
• Experience leading a remote/virtual or geographically distributed team.
• Experience leading in a public sector or regulated environment.
• Experience leading projects or programs with multiple partners.

Provisos/Willingness Statements: 

• Willingness to keep self-informed on current trends and issues through ongoing training, education, and participation in branch projects.
• Successful completion and certification of the Certified Service Manager (CSM) training through the Institute for Citizen- Centred Service within 6 months of Service BC making this course available to you (this training will be paid for and provided by Service BC).
• Willingness to travel for varying lengths of time.
• Willingness to travel to the Ucluelet Service BC office once per quarter.  

For questions regarding this position, please contact Marie.Trudgian@gov.bc.ca.

About this Position:
There is currently one (1) permanent, full time opportunity available in Port Alberni. 
This position has full time on-site requirements.
An eligibility list may be established to fill both current and/or future permanent vacancies.
A Criminal Record Check (CRC) will be required.
Employees of the BC Public Service must be located in BC at the time of employment.
This position is excluded from union membership.

Working for the BC Public Service:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

We are committed to ensuring that reasonable accommodations are available throughout the hiring process, including the assessment and selection stages. Please email the individual or contact listed on the posting if you require an accommodation to fully participate in the hiring process.

The Indigenous Applicant Advisory Service is available to Canadian Indigenous (First Nations [status or non-status], Métis, or Inuit) applicants. Indigenous applicants can contact this service for personalized guidance on the BC Public Service hiring process including job applications and interviews.

How to Apply:
Your application must clearly demonstrate how you meet the job requirements listed above. Applicants who are selected to move forward in the hiring process may be assessed on their knowledge, skills, abilities, competencies and other position related requirements as outlined in the Job Profile at the bottom of the posting.

Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed.

Resume: YES - Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying. Your resume may not be used for initial shortlisting purposes.

Questionnaire: YES - You will need to complete a comprehensive questionnaire to demonstrate how you meet the job requirements. Include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and how you obtained your relevant experience. The questionnaire will take approximately 60 minutes to complete.

Find more information on the recruitment process, including helpful tips and videos about the application process, visit the Your Job Application page of MyHR. Gain insights into the hiring journey by joining a Career Conversation. Applications will be accepted until 11:00 pm Pacific Time on the closing date of the competition. If you are experiencing technical difficulty applying, visit the Technical Assistance page of MyHR.