BC Public Service - Internal Job Opportunities

The Team
The Residential Tenancy Branch (RTB) is a large team dedicated to fostering positive relationships between landlords and tenants through the provision of information, public education, and dispute resolution services. With a key administrative justice role, the RTB ensures impartial adjudication of disputes between landlords and tenants across BC. The branch operates from locations in Burnaby, Kelowna, and Victoria, playing a crucial part in maintaining fair and balanced rental practices.

The Role
As the Information Officer, you'll play a key role in empowering landlords and tenants by educating them about their rights and responsibilities under the Residential Tenancy Act, the Manufactured Home Park Tenancy Act, and related legislation. You'll engage with clients through various channels, including phone, in-person meetings, and email, while also coordinating and scheduling hearings using an efficient computerized system. This position offers the chance to make a real impact by providing crucial information and support to the community.

Qualifications:
Education and Experience Requirements

• Secondary school graduation or equivalent (GED).

• One (1) year working in a high volume, fast paced processing environment dealing with a diverse range of clients.

• One (1) year experience engaging in conflict resolution and using effective communication.

• One (1) year experience in the interpretation and application of legislation and/or complex policy.
   

Preference may be given to applicants with:

• Minimum one (1) year experience in a contact center environment.
   

For questions regarding this position, please contact Dal.Rai@gov.bc.ca

About this Position:
Flexible work options are available; this position may be able to work from home a few days a week subject to an approved telework agreement.
An eligibility list may be established for future permanent and temporary vacancies. 
A Criminal Record Check (CRC) will be required.
Employees of the BC Public Service must be located in BC at the time of employment.

Working for the BC Public Service:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

We are committed to ensuring that reasonable accommodations are available throughout the hiring process, including the assessment and selection stages. Please email the individual or contact listed on the posting if you require an accommodation to fully participate in the hiring process.

The Indigenous Applicant Advisory Service is available to Canadian Indigenous (First Nations [status or non-status], Métis, or Inuit) applicants. Indigenous applicants can contact this service for personalized guidance on the BC Public Service hiring process including job applications and interviews.

How to Apply:
Your application must clearly demonstrate how you meet the job requirements listed above. Applicants who are selected to move forward in the hiring process may be assessed on their knowledge, skills, abilities, competencies and other position related requirements as outlined in the Job Profile at the bottom of the posting.

Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed.

Resume: YES - A resume is required as part of your application, however, it may not be used for initial shortlisting purposes.

Questionnaire: YES - You will need to complete a comprehensive questionnaire to demonstrate how you meet the job requirements. Include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and how you obtained your relevant experience. The questionnaire will take approximately 60 minutes to complete.

Find more information on the recruitment process, including helpful tips and videos about the application process, visit the Your Job Application page of MyHR. Gain insights into the hiring journey by joining a Career Conversation. Applications will be accepted until 11:00 pm Pacific Time on the closing date of the competition. If you are experiencing technical difficulty applying, visit the Technical Assistance page of MyHR.