BC Public Service - Internal Job Opportunities

The Team
The Data Integrity Team, is a small and highly specialized group that plays a critical role in the Employment Standards Branch by managing the intake, triage, and accuracy of all incoming complaints. The team supports core branch operations by managing the Branch’s case management system, conducting searches, coordinating correspondence, and ensuring complaints are routed appropriately, while also handling due diligence and Attorney General searches, tribunal updates, licensing intake, and system support across the Branch.

The Role
In this role, you will receive, review, and validate incoming submissions and applications, clarify case information with clients, and maintain accurate records in branch information systems. You will also monitor data quality and consistency, identify discrepancies, and correct issues to ensure reliable information supports investigations, decision-making, and service delivery.

Qualifications:
Education and Experience Requirements

• High school diploma or equivalent.
• One (1) year of experience in word processing and other computer applications such as MS Word, Outlook, Excel.
• One (1) year of experience using databases to enter, update, search, retrieve and extract data ensuring data integrity and accuracy.
• Experience providing client service.
• Experience applying regulations or policies.
• Experience working in an office setting.

Preference may be given to applicants with the following:

• More than one (1) year of experience in the requirements above.
• Experience entering large volumes of data quickly and accurately.
• Experience working with BC Government records management systems.
• Experience using a digital case management system.
• Experience using Salesforce software.
• Two (2) years of written communication experience preparing clear, concise, and professional written materials.

For questions regarding this position, please contact Michelle.Pyke@gov.bc.ca.

About this Position:
Two (2) permanent positions and one (1) temporary position are available.
Flexible work options are available; this position may be able to work up to four (4) days at home per week subject to an approved telework agreement.
An eligibility list may be established to fill future temporary and permanent vacancies.
A Criminal Record Check (CRC) will be required.
Employees of the BC Public Service must be located in BC at the time of employment.

Working for the BC Public Service:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

We are committed to ensuring that reasonable accommodations are available throughout the hiring process, including the assessment and selection stages. Please email the individual or contact listed on the posting if you require an accommodation to fully participate in the hiring process.

The Indigenous Applicant Advisory Service is available to Indigenous (First Nations [status or non-status], Inuit or Métis) applicants originating from the land now known as Canada, seeking work or already employed in the BC Public Service. Indigenous applicants can contact this service for personalized guidance on the BC Public Service hiring process including job applications and interviews.

How to Apply:
Your resume and/or cover letter must clearly show that you meet the education and experience requirements. Highlight the required qualifications and support them with specific examples, such as your responsibilities, projects you've worked on, or accomplishments. Find more information on the recruitment process, including helpful tips and videos about the application process, visit the Your Job Application page of MyHR. Gain insights into the hiring journey by joining a Career Conversation.

Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed.

Resume: YES - Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.

Questionnaire: YES - You will need to complete a basic questionnaire to demonstrate how you meet the job requirements.

Applicants who are selected to move forward in the hiring process may be assessed on their knowledge, skills, abilities, competencies and other position related requirements as outlined in the Job Profile at the bottom of the posting. Applications will be accepted until 11:00 pm Pacific Time on the closing date of the competition. If you are experiencing technical difficulty applying, visit the Technical Assistance page of MyHR.