BC Public Service - Internal Job Opportunities

The Team
You'll be part of a dedicated team focused on delivering accessible and high-quality services to British Columbians. Collaboration, continuous learning, and diverse perspectives are key to achieving our goals. In this role, you'll work closely with other leaders and partners to ensure that our service centers effectively meet community needs.

The Role
This position is vital for leading and supporting in-person service centers, ensuring that citizens and businesses receive top-notch service. You'll inspire and guide your team to meet high service standards while managing various operational and statutory responsibilities. Your leadership will directly contribute to Service BC’s reputation for trust and reliability.

Qualifications:

Education

• Post-secondary education in Business Management, Public Administration, Leadership or related discipline OR an equivalent combination of education and experience may be considered.

Experience

Minimum two (2) years’ experience in each of the following:

• Management experience leading teams to provide exceptional in-person and/or virtual services.
• Experience managing conflict and dealing with emotionally charged individuals and/or groups.
• Experience leading in an environment where there are frequently changing and competing priorities.  
• Experience managing a broad range of human resource functions including performance management, leave management, recruitment, and retention.
• Experience coaching, training, and developing a team to provide best in class service. 

Preferred Requirements

Preference may be given to applicants with one (1) or more of the following:

• Additional years of experience in any of the above requirements and/or preferences.
• Experience managing in a unionized environment.
• Experience using analytics to make informed business decisions, allocate resources, and evaluate outcomes. 
• Experience leading a remote/virtual or geographically distributed team. 
• Experience leading in a public sector or regulated environment.
• Experience leading projects or programs with multiple partners.

Proviso / Willingness Statements

• Successful completion of security screening requirements of the BC Public Service, which may include a criminal records check, and/or Criminal Records Review Act (CRRA) check, and/or enhanced security screening checks as required by the ministry (Note: It is important that you read the job posting carefully to understand the specific security screening requirements pertaining to the position).
• Willingness to keep self-informed on current trends and issues through ongoing training, education, and participation in branch projects.
• Successful completion and certification of the Certified Service Manager (CSM) training through the Institute for Citizen-Centred Service within 6 months of Service BC making this course available to you (this training will be paid for and provided by Service BC).
• Willingness to travel for varying lengths of time.

For questions regarding this position, please contact marie.trudgian@gov.bc.ca.

About this Position:
Amendment March 16, 2026: Posting closing date extended to March 25, 2026.
Currently there is one (1) permanent, full-time position available in Quesnel.
This position has full-time, on-site job requirements.
An eligibility list may be established to fill future temporary and/or permanent vacancies.
A Criminal Record Check (CRC) will be required.
Employees of the BC Public Service must be located in BC at the time of employment.
This position is excluded from union membership.

Working for the BC Public Service:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

We are committed to ensuring that reasonable accommodations are available throughout the hiring process, including the assessment and selection stages. Please email the individual or contact listed on the posting if you require an accommodation to fully participate in the hiring process.

The Indigenous Applicant Advisory Service is available to Indigenous (First Nations [status or non-status], Inuit or Métis) applicants originating from the land now known as Canada, seeking work or already employed in the BC Public Service. Indigenous applicants can contact this service for personalized guidance on the BC Public Service hiring process including job applications and interviews.

 

How to Apply:
Your resume and/or cover letter must clearly show that you meet the education and experience requirements. Highlight the required qualifications and support them with specific examples, such as your responsibilities, projects you've worked on, or accomplishments. Find more information on the recruitment process, including helpful tips and videos about the application process, visit the Your Job Application page of MyHR. Gain insights into the hiring journey by joining a Career Conversation.

Cover Letter: YES - A cover letter is required as part of your application.  The content and/or format of your cover letter may be evaluated as part of the assessment process.

Resume: YES - Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.

Questionnaire: YES - You will need to complete a basic questionnaire to demonstrate how you meet the job requirements.

Applicants who are selected to move forward in the hiring process may be assessed on their knowledge, skills, abilities, competencies and other position related requirements as outlined in the Job Profile at the bottom of the posting. Applications will be accepted until 11:00 pm Pacific Time on the closing date of the competition. If you are experiencing technical difficulty applying, visit the Technical Assistance page of MyHR.