BC Public Service - Internal Job Opportunities

The Team
Specialized Provincial Services is responsible for delivering programs and operational services to clients across the province through a customer service virtual (telephone and internet) service delivery model. Through Autism Funding, At Home Medical Benefits, SAJE programs and BC Children and Youth Disability Benefit, Specialized Provincial Services provides medical equipment, supplies, and benefits, and information services to families, service providers and district offices on the programs, benefits, and services available to children and youth with additional support needs.

The Role
This Team Lead’s role is to supervise a team responsible for the delivery of financial and administrative services for the program areas. The role works for Specialized Provincial Services and ensures that all decisions are within parametres of relevant legislation, policy and regulations while leading a team. This role deals with complex issues not covered by general procedures that have been escalated by staff.

Qualifications:
Education and Experience Requirements

• Bachelor’s Degree in an administrative, social sciences, or human services field (e.g., Business Administration, Public Administration, Psychology, Sociology, Criminology, Anthropology, Early Childhood Education, Indigenous Studies, Education, Nursing, Communications, Health Information Science, Public Health, etc.) and a minimum of 6 months *related experience; OR
• A diploma in a related discipline and a minimum of one (1) year *related experience; OR 
• Secondary school graduation and a minimum of two (2) years *related experience.

             *Related experience may include the following:
                    ○ Experience providing client service in a high-pressure, customer service-oriented environment.
                    ○ Experience interpreting and applying policy, legislation, and regulations.
                    ○ Experience performing financial transactions/calculations.

• Minimum one (1) year experience providing client service and supporting subordinate staff in an adversarial environment.
• Minimum one (1) year experience interpreting and applying legislation, regulations and/or policies in a public sector environment.
• Minimum one (1) year experience effectively leading others.
   

Preference may be given to applicants with the following:

• Experience interpreting and applying policy, legislation and regulations of the autism funding programs.
• Experience supervising in an office call centre or similar high volume setting.
• Applicants who self-identify as Indigenous (First Nations, Métis, or Inuit) with the required combination of education and experience.

For questions regarding this position, please contact Cheri.Bird@gov.bc.ca.

About this Position:
Flexible work options are available, this position may be able to work up to four days at home per week subject to an approved telework agreement. Full time on-site attendance at our Victoria office will be required for the duration of the probationary period, which is 913 hours or approximately 6 months.
An eligibility list may be established to fill future temporary and permanent vacancies.
A Criminal Record Check (CRC) will be required.
Employees of the BC Public Service must be located in BC at the time of employment.

Working for the BC Public Service:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

We are committed to ensuring that reasonable accommodations are available throughout the hiring process, including the assessment and selection stages. Please email the individual or contact listed on the posting if you require an accommodation to fully participate in the hiring process.

The Indigenous Applicant Advisory Service is available to Indigenous (First Nations [status or non-status], Inuit or Métis) applicants originating from the land now known as Canada, seeking work or already employed in the BC Public Service. Indigenous applicants can contact this service for personalized guidance on the BC Public Service hiring process including job applications and interviews.

How to Apply:
Your resume and/or cover letter must clearly show that you meet the education and experience requirements. Highlight the required qualifications and support them with specific examples, such as your responsibilities, projects you've worked on, or accomplishments. Find more information on the recruitment process, including helpful tips and videos about the application process, visit the Your Job Application page of MyHR. 

Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed.

Resume: YES - Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.

Questionnaire: YES - You will need to complete a basic questionnaire to demonstrate how you meet the job requirements.

Applicants who are selected to move forward in the hiring process may be assessed on their knowledge, skills, abilities, competencies and other position related requirements as outlined in the Job Profile at the bottom of the posting. Applications will be accepted until 11:00 pm Pacific Time on the closing date of the competition. If you are experiencing technical difficulty applying, visit the Technical Assistance page of MyHR.