BC Public Service - Internal Job Opportunities

The Team
We are a small and mighty well established team of three analysts and a supportive supervisor who provide thoughtful phone and email assistance to clients and members of the public. The team collaborates closely with the Correspondence team and partners across the ministry, working together to deliver trauma-informed, culturally safe service and to guide people to the resources they need. This close-knit group lifts one another up, shares knowledge freely, and takes pride in making a meaningful difference for every client who reaches out.

The Role
In this role, you respond to phone and email inquiries with compassion and clarity, helping clients navigate ministry services and connecting them with the right supports in a trauma-informed, culturally safe, and impartial manner. You write and track client concerns, contribute to complaint-resolution processes, and collaborate closely with a small team of analysts as well as partners across the ministry. Your work helps ensure every client—regardless of background or circumstance—feels heard, respected, and supported from their very first point of contact.

Qualifications:
Education and Experience Requirements

• A Degree or Diploma in a social/community services or humanities field plus a minimum of 2 years of related experience; OR
• Grade 12 plus a minimum of 4 years of related experience; OR
• An equivalent combination of education and/or training and experience.

Related experience must include the following:

• Experience working in a public sector or service-oriented environment focused on assisting vulnerable persons and/or their families. 
• Experience receiving and responding to challenging telephone and written correspondence inquiries from the public, often of a complex, sensitive or political nature, and from individuals who may be distressed, hostile, confused or for whom English is not a first language while maintaining a pleasant and empathetic manner.
• Experience identifying issues, investigating policy and regulation and applying the information to practical situations.

Preference may be given to applicants who have one or more of the following:

• Experience drafting Minister, Deputy Minister or Executive-level written correspondence and documentation, particularly in response to complex issues and complaints.
• Experience using CLIFF Correspondence Tracking System.
• Experience using Integrated Case Management (ICM).

For questions regarding this position, please contact kessa.lacoursiere@gov.bc.ca                                                      

About this Position:
This position can be based in any Ministry of Children and Family Development office. The locations listed above are to assist applicants in searching for this opportunity and are not a complete list of locations.
This is a temporary opportunity until 07/31/2027. This position may be extended or become permanent.
Flexible work options are available; this position may be able to work from home up to 5 days a week subject to an approved telework agreement.
An eligibility list may be established to fill future permanent and/or temporary vacancies.
Employees of the BC Public Service must be located in BC at the time of employment.

Working for the BC Public Service:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

We are committed to ensuring that reasonable accommodations are available throughout the hiring process, including the assessment and selection stages. Please email the individual or contact listed on the posting if you require an accommodation to fully participate in the hiring process.

The Indigenous Applicant Advisory Service is available to Indigenous (First Nations [status or non-status], Inuit or Métis) applicants originating from the land now known as Canada, seeking work or already employed in the BC Public Service. Indigenous applicants can contact this service for personalized guidance on the BC Public Service hiring process including job applications and interviews.

How to Apply:
Your resume and/or cover letter must clearly show that you meet the education and experience requirements. Highlight the required qualifications and support them with specific examples, such as your responsibilities, projects you've worked on, or accomplishments. Find more information on the recruitment process, including helpful tips and videos about the application process, visit the Your Job Application page of MyHR.

Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed.

Resume: YES - Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.

Questionnaire: YES - You will need to complete a basic questionnaire to demonstrate how you meet the job requirements.

Applicants who are selected to move forward in the hiring process may be assessed on their knowledge, skills, abilities, competencies and other position related requirements as outlined in the Job Profile at the bottom of the posting. Applications will be accepted until 11:00 pm Pacific Time on the closing date of the competition. If you are experiencing technical difficulty applying, visit the Technical Assistance page of MyHR.