BC Public Service - Internal Job Opportunities

This is a restricted lateral posting open to employees who hold a Grid 27 base position

Job Overview
As a recognized expert in research, systems thinking, facilitating group process and human-centered design, the Service Design Lead provides leadership, expertise and creative solutions to service design, user experience design and digital services. The Service Design Lead must work effectively with a wide variety people from members of the public or specific user groups to policy, program and organizational leads within the Justice sector to define, implement and measure service design including policy related service design projects. 

Qualifications:
Education and Experience Requirements

• Degree or diploma in Service Design, User Experience (UX) Design, Interaction Design, Inclusive Design, Computer Science, Information Management, Information Technology, Communications, Social Sciences, or a related field and recent experience.
• an equivalent combination of related recent experience and/or education may be considered.

Related Recent Experience must consist of:

• Minimum 3 years experience applying human-centred design methods (e.g., user research, journey mapping, prototyping, usability testing) to design or improve policy, programs, processes, or digital services.
• Minimum 3 years experience leading complex, multi-stakeholder projects, including facilitating collaborative workshops and engagement processes.
• Minimum 2 years experience leading significant service delivery or organizational change initiatives from concept through implementation.

Preference may be given to applicants with:

• Experience in the Justice sector.
• Experience applying service design principles in a policy environment.
• Experience in inclusive design.
• Master’s degree in Service Design, User Experience (UX) Design, Interaction Design, Inclusive Design, Computer Science, Information Management, Information Technology, Communications or Social Sciences.

For questions regarding this position, please contact Lisa.Nakamura@gov.bc.ca.

About this Position:
1 (one) position available.
Flexible work options are available; this position may be able to work up to 5 days at home per week subject to an approved telework agreement.
An eligibility list may be established to fill future temporary and permanent vacancies.
A Criminal Record Check (CRC) will be required.
Employees of the BC Public Service must be located in BC at the time of employment.

How to Apply:
Your resume and/or cover letter must clearly show that you meet the education and experience requirements. Highlight the required qualifications and support them with specific examples, such as your responsibilities, projects you've worked on, or accomplishments. Find more information on the recruitment process, including helpful tips and videos about the application process, visit the Your Job Application page of MyHR.

Cover Letter: YES - A cover letter is required as part of your application.  The content and/or format of your cover letter may be evaluated as part of the assessment process.

Resume: YES - Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.

Questionnaire: YES - You will need to complete a basic questionnaire to demonstrate how you meet the job requirements.

Applicants who are selected to move forward in the hiring process may be assessed on their knowledge, skills, abilities, competencies and other position related requirements as outlined in the Job Profile at the bottom of the posting. Applications will be accepted until 11:00 pm Pacific Time on the closing date of the competition. If you are experiencing technical difficulty applying, visit the Technical Assistance page of MyHR.