BC Public Service - Internal Job Opportunities

The Team 
The Crime Victim Assistance Program established in 2002, has 49 staff that support efforts to assist victims, their immediate family members as well as witnesses in coping with the effects of violent crimes occurring in B.C. by providing financial benefits to help offset their losses and assist with their recovery. The Claim Adjudicator group is comprised of 14 team members who work in collaboration to manage claims with 21 Claims Coordinators and 12 administrative staff who collect information and process payments.

The Role
The Claim Adjudicators work independently to review large amounts of information that may be explicit in content given the nature of violent crimes. Following the review of information, Claims Adjudicators must render written trauma informed decisions thoroughly explaining approval or denial of a claimant’s eligibility for benefits. As such, Claims Adjudicators must be detailed orientated, thrive in high volume environments with monthly minimum targets to meet, and possess highly developed communication skills to deal tactfully and objectively with claimants going through emotionally charged situations. The ideal candidate would find the work important and meaningful but would be able to incorporate self care and wellness practices to address and respond to issues of vicarious trauma.

Qualifications:
Education and Experience Requirements

• Degree in a related field (for example: law, criminology, psychology, or social sciences); OR

An equivalent combination of education and experience.

• At least one (1) year of experience working with victims or other vulnerable groups.
• Demonstrated experience interpreting and applying legislation, regulations and related policies.

Preference may be given to applicants with

• Experience writing decisions in the areas of adjudication, administrative law, tribunal processes, appeals or reconsiderations.
• More than one year experience working with victims or other vulnerable groups.
• One or more years experience working with justice system partners (e.g. police, Crown, courts).
• Experience applying the principles of administrative law and procedural fairness.

For questions regarding this position, please contact Candace.Lee@gov.bc.ca.

About this Position:
This is a temporary opportunity until September 17, 2027. This position may be extended or become permanent.
This position can be based out of any of the location(s) listed above.
Flexible work options are available; this position may be able to work from home a few days a week subject to an approved telework agreement.
An eligibility list may be established to fill future temporary and permanent vacancies.
A Criminal Record Check (CRC) will be required.
Employees of the BC Public Service must be located in BC at the time of employment.

Working for the BC Public Service:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

We are committed to ensuring that reasonable accommodations are available throughout the hiring process, including the assessment and selection stages. Please email the individual or contact listed on the posting if you require an accommodation to fully participate in the hiring process.

The Indigenous Applicant Advisory Service is available to Indigenous (First Nations [status or non-status], Inuit or Métis) applicants originating from the land now known as Canada, seeking work or already employed in the BC Public Service. Indigenous applicants can contact this service for personalized guidance on the BC Public Service hiring process including job applications and interviews.

How to Apply:
Your resume and/or cover letter must clearly show that you meet the education and experience requirements. Highlight the required qualifications and support them with specific examples, such as your responsibilities, projects you've worked on, or accomplishments. Find more information on the recruitment process, including helpful tips and videos about the application process, visit the Your Job Application page of MyHR.

Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed.

Resume: YES - Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.

Questionnaire: YES - You will need to complete a basic questionnaire to demonstrate how you meet the job requirements.

Applicants who are selected to move forward in the hiring process may be assessed on their knowledge, skills, abilities, competencies and other position related requirements as outlined in the Job Profile at the bottom of the posting. Applications will be accepted until 11:00 pm Pacific Time on the closing date of the competition. If you are experiencing technical difficulty applying, visit the Technical Assistance page of MyHR.