BC Public Service - Internal Job Opportunities

The Team
You will join the Information Services team with the Residential Tenancy Branch, an established and highly collaborative group that plays a key role in supporting landlords and tenants across British Columbia. The team provides timely, accurate information to help prevent disputes and ensure people can access the right services when they need them. Known for their thoughtful, steady approach, the team combines expertise with compassion to build trust and support fair outcomes.

The Role
In this role, you will lead the daily operations of a high-volume Information Services team, including supervising staff and managing complex hearing schedules through the RTB’s dispute management system. You will support staff development, ensure service standards are met, and help resolve complex or sensitive client issues. This is a dynamic leadership opportunity where your work directly contributes to timely dispute resolution and a fair, accessible tenancy system for people across B.C.

Qualifications:
Education and Experience Requirements

• A diploma in Business Administration, Public Administration, Technology, Management, or related field.
• An equivalent combination of experience and education may be considered.
• Two (2) years of experience in a high volume, fast paced contact/call center environment or customer service environment including telephone & email.
• Two (2) years of supervisory experience including: performance management, staff training, coaching, mentoring, and conflict resolution.
• Experience managing complex and critical schedules.
• Experience in the interpretation and application of legislation or complex policy.

Preference may be given to applicants with the following:

• Experience in Project Management
• Two (2) years of experience working in a high-volume, fast-paced, processing environment managing complex files.
• Experience in application of the Residential Tenancy Act and the Manufactured Home Park Tenancy Act
• Experience with the RTB’s Dispute Management System, including hearing scheduling.

For questions regarding this position, please contact Danna.Johnson@gov.bc.ca

About this Position:
This is a temporary opportunity until December 4, 2026 with the possibility of extension and/or the position becoming permanent.
This position can be based out of any of the location(s) listed above.
Flexible work options are available; this position may be able to work five (5) or more days at home per week subject to an approved telework agreement.
An eligibility list may be established to fill future temporary and permanent vacancies.
A Criminal Record Check (CRC) will be required.
Employees of the BC Public Service must be located in BC at the time of employment.

Working for the BC Public Service:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

We are committed to ensuring that reasonable accommodations are available throughout the hiring process, including the assessment and selection stages. Please email the individual or contact listed on the posting if you require an accommodation to fully participate in the hiring process.

The Indigenous Applicant Advisory Service is available to Indigenous (First Nations [status or non-status], Inuit or Métis) applicants originating from the land now known as Canada, seeking work or already employed in the BC Public Service. Indigenous applicants can contact this service for personalized guidance on the BC Public Service hiring process including job applications and interviews.

How to Apply:
Your resume and/or cover letter must clearly show that you meet the education and experience requirements. Highlight the required qualifications and support them with specific examples, such as your responsibilities, projects you've worked on, or accomplishments. Find more information on the recruitment process, including helpful tips and videos about the application process, visit the Your Job Application page of MyHR.

Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed.

Resume: YES - Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.

Questionnaire: YES - You will need to complete a basic questionnaire to demonstrate how you meet the job requirements.

Applicants who are selected to move forward in the hiring process may be assessed on their knowledge, skills, abilities, competencies and other position related requirements as outlined in the Job Profile at the bottom of the posting.

Applications will be accepted until 11:00 pm Pacific Time on the closing date of the competition. If you are experiencing technical difficulty applying, visit the Technical Assistance page of MyHR.