BC Public Service - Internal Job Opportunities

The Team
You will join the Workers’ Advisers Office (WAO), a collaborative team that helps injured workers and their dependents navigate claims, appeals, and occupational health and safety matters under the Workers Compensation Act. Working alongside experienced professionals across the province, you will be part of a supportive organization that values teamwork, mentorship, and delivering meaningful services to workers throughout British Columbia.

The Role
As Director of Program Delivery, you will lead and support a team of Workers’ Advisers in delivering high-quality advocacy, advice, and representation services to injured workers. You will provide operational leadership, coaching, and strategic direction while helping ensure services are delivered consistently, effectively, and in accordance with legislative requirements.

Qualifications:
Education and Experience Requirements

• University degree in a related discipline or an equivalent combination of education, training, and experience (i.e. diploma in a related discipline plus seven (7) years of experience; no degree or diploma but ten (10) years of related training and experience).
• Five (5) years experience interpreting and applying workers compensation legislation, regulations, policies and practice.
• Experience representing clients before appeal bodies.
• Experience leading professional teams and resolving complex staff and/or client issues.
• Leadership experience in a client-service focused area.

Preference may be given to candidates with the following:

• Experience working in the BC workers compensation system.

Provisos / Willingness statement:

• Travel outside of regular work hours may be required to regional offices across the Province.

For questions regarding this position, please contact Meghan.Felbel@WAO-BC.org.

About this Position:
This position can be based out of any of the location(s) listed above.
An eligibility list may be established to fill future temporary and permanent vacancies.
A Criminal Record Check (CRC) will be required.
This position is excluded from union membership.
Employees of the BC Public Service must be located in BC at the time of employment.

How to Apply:
Your resume and/or cover letter must clearly show that you meet the education and experience requirements. Highlight the required qualifications and support them with specific examples, such as your responsibilities, projects you've worked on, or accomplishments. Find more information on the recruitment process, including helpful tips and videos about the application process, visit the Your Job Application page of MyHR.

Cover Letter: YES - A cover letter is required as part of your application and must demonstrate how you meet the job requirements. The content and/or format of your cover letter may be evaluated as part of the assessment process.

Resume: YES - Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.

Questionnaire: YES - You will need to complete a basic questionnaire to demonstrate how you meet the job requirements.

Applicants who are selected to move forward in the hiring process may be assessed on their knowledge, skills, abilities, competencies and other position related requirements as outlined in the Job Profile at the bottom of the posting.

Applications will be accepted until 11:00 pm Pacific Time on the closing date of the competition. If you are experiencing technical difficulty applying, visit the Technical Assistance page of MyHR.