BC Public Service - Internal Job Opportunities

The Team
The Provincial Centralized Screening Admin team is an established, high‑performing group made up of 17 full‑time and auxiliary staff, supported by three office managers across two locations. As part of this team, applicants will collaborate closely with Social Workers, Team Leaders, Office Managers, Support Workers, Business Analysts, and colleagues across the MCFD Service Delivery Division, as well as partners at Community Living BC. The team plays a critical role in delivering frontline and operational support to the 24/7 Provincial Centralized Screening program, including after‑hours services for SDPR and CLBC. Their work underpins every aspect of operations—from call handling and documentation management to financial reconciliation and staff support—making their impact both broad and essential. What truly sets this team apart is their resiliency, strong sense of teamwork, and unwavering commitment to supporting one another in their daily work.

The Role
In this role, you will be a key part of a fast‑paced, high‑volume contact centre that provides essential frontline and administrative support to the Provincial Centralized Screening program. Your responsibilities will span telephone and reception duties, real‑time monitoring of service queues, assisting Social Workers with child protection documentation, and supporting clients who may be experiencing stressful or emotional situations. You’ll manage a wide range of administrative tasks—from preparing correspondence and reports to coordinating mail, booking travel and meetings, maintaining manuals, and supporting business continuity activities. You will also handle contract and invoice processing, financial tracking, data entry, and secure document management, while providing backup support across the office as needed. This work directly supports children, youth, families, and vulnerable adults across B.C., making it both meaningful and deeply impactful. Candidates will appreciate the flexible scheduling options, including a 4‑on/3‑off rotation, shift‑trading opportunities, and a supportive team environment that values work–life balance. This position operates within a 24/7 service model, with shifts that may include early mornings, days, evenings, or overnights, and the monthly shift pattern rotates. Up to two temporary assignment opportunities are currently available for terms of up to two years.

Qualifications:
Education and Experience Requirements

Education/Experience

• Secondary school graduation or equivalent (for example, GED).  An equivalent combination of education and experience may be considered.
• Minimum 1 year administrative/reception/clerical experience in an office environment.
• Experience responding to general inquiries in person, via e-mail and over the phone.
• Experience using Microsoft 365 tools, such as MS Teams, Outlook, Word, Excel, SharePoint

Preference may be given to candidates who:

• Have post-secondary education (coursework/certificate/diploma) in a field related to Office Management or Administration
• Have more than 2 years administrative/reception/clerical experience in an office environment
• Have experience with ICM (Integrated Case Management software)
• Have finance experience (e.g. checking invoices for accuracy, completing routine payment documents, liaising with other divisions to resolve client payment issues/problems/concerns)
• Self-identify as Indigenous (First Nations, Métis or Inuit) with the required combination of education and experience

For questions regarding this position, please contact amanda.robertson@gov.bc.ca.

About this Position:

Amendment (June 18th): Closing date extended to July 5th,2026.
There are 2 Positions available. This is a temporary opportunity until July 31st, 2028.

Flexible work options are available; this position may be able to work up to 2 days at home per week subject to an approved telework agreement.

A permanent appointment may result from this temporary appointment.

An eligibility list may be established to fill future temporary and permanent vacancies

A Criminal Record Check (CRC) will be required

Employees of the BC Public Service must be located in BC at the time of employment.

Working for the BC Public Service:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

We are committed to ensuring that reasonable accommodations are available throughout the hiring process, including the assessment and selection stages. Please email the individual or contact listed on the posting if you require an accommodation to fully participate in the hiring process.

The Indigenous Applicant Advisory Service is available to Indigenous (First Nations [status or non-status], Inuit or Métis) applicants originating from the land now known as Canada, seeking work or already employed in the BC Public Service. Indigenous applicants can contact this service for personalized guidance on the BC Public Service hiring process including job applications and interviews.

How to Apply:
Your resume and/or cover letter must clearly show that you meet the education and experience requirements. Highlight the required qualifications and support them with specific examples, such as your responsibilities, projects you've worked on, or accomplishments. Find more information on the recruitment process, including helpful tips and videos about the application process, visit the Your Job Application page of MyHR.

Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed.

Resume: YES - Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.

Questionnaire: YES - You will need to complete a basic questionnaire to demonstrate how you meet the job requirements.

Applicants who are selected to move forward in the hiring process may be assessed on their knowledge, skills, abilities, competencies and other position related requirements as outlined in the Job Profile at the bottom of the posting. Applications will be accepted until 11:00 pm Pacific Time on the closing date of the competition. If you are experiencing technical difficulty applying, visit the Technical Assistance page of MyHR.