BC Public Service - Internal Job Opportunities

This is a restricted lateral posting open to employees who hold a Grid 12 base position

Job Overview
The position is responsible for providing information, primarily over the phone through the FrontCounter BC Contact Centre, to clients of the provincial government’s natural resource agencies.  Other duties include receiving, reviewing and validating incoming applications, as well as general application assistance.

Qualifications:
Education and Experience Requirements

•    Secondary School graduation or equivalent (for example GED) 
•    Minimum 1 year of experience in an office or office setting
•    Minimum 1 year of experience providing excellent customer/client service in a fast-paced environment
•    Experience working with computers, word processing and database applications in a work or school environment within the last 3 to 5 years
•    Experience providing customer/client service in an adversarial environment
•    Experience applying legislation, regulations or policy within any industry or setting

Preference may be given to applicants with one or more of the following: 
•    2 or more years of experience in an office or office setting
•    Relevant experience, education and/or training in the Natural Resources sector
•    Experience in Natural Resources permit and/or authorizations work
•    Experience in a contact centre or call centre environment
•    Completion of the Certified Service Professional program

For questions regarding this position, please contact Ciara.Kelly@gov.bc.ca.

About this Position:
This position can be based out of any of the location(s) listed above.
An eligibility list may be established to fill future temporary and permanent vacancies.
A Criminal Record Check (CRC) will be required.
Employees of the BC Public Service must be located in BC at the time of employment.

Working for the BC Public Service:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

We are committed to ensuring that reasonable accommodations are available throughout the hiring process, including the assessment and selection stages. Please email the individual or contact listed on the posting if you require an accommodation to fully participate in the hiring process.

The Indigenous Applicant Advisory Service is available to Indigenous (First Nations [status or non-status], Inuit or Métis) applicants originating from the land now known as Canada, seeking work or already employed in the BC Public Service. Indigenous applicants can contact this service for personalized guidance on the BC Public Service hiring process including job applications and interviews.

How to Apply:
Your resume and/or cover letter must clearly show that you meet the education and experience requirements. Highlight the required qualifications and support them with specific examples, such as your responsibilities, projects you've worked on, or accomplishments. Find more information on the recruitment process, including helpful tips and videos about the application process, visit the Your Job Application page of MyHR.

Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed.

Resume: YES - Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.

Questionnaire: YES - You will need to complete a basic questionnaire to demonstrate how you meet the job requirements.

Applicants who are selected to move forward in the hiring process may be assessed on their knowledge, skills, abilities, competencies and other position related requirements as outlined in the Job Profile at the bottom of the posting. Applications will be accepted until 11:00 pm Pacific Time on the closing date of the competition. If you are experiencing technical difficulty applying, visit the Technical Assistance page of MyHR.