BC Public Service - Internal Job Opportunities

This is a restricted lateral posting open to employees who hold a Grid 18 base position

The Team
Join our Corporate Planning and Priorities work unit within the Business Services Team, a dynamic and newly established group dedicated to developing, managing, and monitoring business services delivery for the Ministry, Division, and Branch. This growing team, currently consisting of a Team Lead and four Business Services Coordinators, excels at navigating emerging priorities and delivering superior time-bound outcomes through a centralized services intake system. You'll collaborate with various professionals, including program areas, IT developments, senior management, and specialists in finance, facilities, and procurement. Our work has a significant impact on the Ministry by fostering positive relationships and tackling complex challenges. We value strategic thinking, operational expertise, and a collaborative spirit to drive both strategic and day-to-day operations effectively.

The Role
As a Business Services Coordinator, you will play a key role in managing the primary intake function for cross-ministry service requests, ensuring efficient and responsive service delivery. You will develop and implement operating procedures that adapt to changing business needs and recommend improvements focusing on quality assurance and optimized outcomes. Your work will directly impact clients by streamlining processes, integrating technology, and enhancing service quality, ultimately boosting client satisfaction. This role offers a unique opportunity to influence strategic decisions, collaborate with diverse teams, and innovate service delivery in a supportive and growth-oriented environment, making it an exciting prospect for candidates eager to make a difference.

Qualifications:
Education and Experience Requirements

• A diploma in business administration, public administration, application management, computer science or program related area or equivalent, and two (2) years of *related experience, OR
• Completion of post-secondary education (certificate) in a related field (business administration, public administration, application management, computer science or program related area or equivalent), and three (3) years of *related experience.
• An equivalent combination of education and experience may be considered.
• *Related experience must include all the following:
  • Experience in working collaboratively with various partners on business process change projects.
  • Experience with business applications including user support, data integrity, report generation, administrative functions, troubleshooting and user acceptance testing.
  • Experience in management of the provision of corporate administrative support services, coordinating overall workflow and developing options.
  • Experience working in information management and information technology supporting operations in a client services environment.
  • Experience working with standard office software, email and calendar systems including using Microsoft Office computer applications.
     

Preference may be given to candidates with:

• Experience setting up and using JIRA Service Management to centralize service requests.
• A graduate degree in Computer Science.
• Four (4) years or more of *related experience.
   

For questions regarding this position, please contact Wumi.Awofala@gov.bc.ca.

About this Position:
Flexible work options are available; this position may be able to work up to 4 days at home per week subject to an approved telework agreement.
This position can be based out of any of the locations listed above.
This temporary posting is not limited to the geographic area.  Board and lodging and relocation expenses do not apply.
This is a temporary opportunity until February 25, 2028. This position may be extended or become permanent.
An eligibility list may be established to fill future temporary and permanent vacancies.
A Criminal Record Check (CRC) will be required. 
Employees of the BC Public Service must be located in BC at the time of employment.

Working for the BC Public Service:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

We are committed to ensuring that reasonable accommodations are available throughout the hiring process, including the assessment and selection stages. Please email the individual or contact listed on the posting if you require an accommodation to fully participate in the hiring process.

The Indigenous Applicant Advisory Service is available to Indigenous (First Nations [status or non-status], Inuit or Métis) applicants originating from the land now known as Canada, seeking work or already employed in the BC Public Service. Indigenous applicants can contact this service for personalized guidance on the BC Public Service hiring process including job applications and interviews.

How to Apply:
Your resume and/or cover letter must clearly show that you meet the education and experience requirements. Highlight the required qualifications and support them with specific examples, such as your responsibilities, projects you've worked on, or accomplishments. Find more information on the recruitment process, including helpful tips and videos about the application process, visit the Your Job Application page of MyHR.

Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed.

Resume: YES - Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.

Questionnaire: YES - You will need to complete a standard questionnaire (current employment status, eligibility to apply, etc.).

Applicants who are selected to move forward in the hiring process may be assessed on their knowledge, skills, abilities, competencies and other position related requirements as outlined in the Job Profile at the bottom of the posting. Applications will be accepted until 11:00 pm Pacific Time on the closing date of the competition. If you are experiencing technical difficulty applying, visit the Technical Assistance page of MyHR.