BC Public Service - Internal Job Opportunities

The Team
At the Mental Health Review Board (MHRB), you'll join an established and passionate team, including the Board Chair, one senior manager, 12 team members, and over 65 Board members. As a Case Officer, you'll work closely with this team to ensure fair and timely hearings for patients involuntarily detained under the Mental Health Act, with a strong focus on diversity, inclusion, and fundamental justice. The MHRB is an independent tribunal established under the Mental Health Act with a mandate to conduct review panel hearings for patients in a manner that is consistent with the principles of fundamental justice and section 7 of the Charter of Rights and Freedoms. This team has a duty to give patients fair, timely and independent reviews of their loss of liberty.

The Role
The Case Officer supports adult applicants throughout the Board’s hearing process, helping them understand the process, access available resources, and feel informed and supported from application through to post-hearing activities. Working closely with applicants, advocates, health authorities, the Independent Rights Office, and the Board, the Case Officer builds respectful and trusting relationships while recognizing diverse cultural, spiritual, emotional, language, and accessibility needs. This role promotes fair and inclusive participation by providing compassionate, trauma-informed support and ensuring applicants receive clear information and a high standard of service throughout the hearing process.

Qualifications:
Education and Experience Requirements

• Bachelor’s degree from a recognized institution in a related discipline such as social work, social sciences or business administration; OR
• An equivalent combination of 3 years of administrative experience, with a minimum of 1 year of current experience in an administrative body or court service may be considered.
• A minimum of 2 years of experience interpreting and explaining rules, policies, and procedures.
• A minimum of 2 years of experience managing projects and working collaboratively with partners.
• A minimum of 2 years of experience managing a diverse and fluctuating caseload and meeting established time frames/deadlines.
• A minimum of 1 year of experience providing customer service directly to members of the public who may be in crisis and representatives.

Preference may be given to applicants with:

• Identify as Indigenous (First Nations, Metis or Inuit).
• Experience understanding Indigenous history and intergenerational trauma.
• Experience managing a high volume of cases and working with individuals from diverse backgrounds.
• Trauma-informed training. 

For questions regarding this position, please contact Denese.Espeut-Post@gov.bc.ca.

About this Position:
3 Positions are available.
Remote work is allowed, this position can work up to full time from their home in British Columbia subject to an approved telework agreement. The locations listed above are to assist applicants in searching for this opportunity and are not a complete list of locations.
An eligibility list may be established to fill future temporary and permanent vacancies.
A Criminal Record Check (CRC) will be required.
Employees of the BC Public Service must be located in BC at the time of employment.

Working for the BC Public Service:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

We are committed to ensuring that reasonable accommodations are available throughout the hiring process, including the assessment and selection stages. Please email the individual or contact listed on the posting if you require an accommodation to fully participate in the hiring process.

The Indigenous Applicant Advisory Service is available to Indigenous (First Nations [status or non-status], Inuit or Métis) applicants originating from the land now known as Canada, seeking work or already employed in the BC Public Service. Indigenous applicants can contact this service for personalized guidance on the BC Public Service hiring process including job applications and interviews.

With over 200 different occupations available in 280 communities across the province, we offer exciting opportunities for your career. Come be a part of the BC Public Service, a Top 100 Employer that embraces diversity, health and career growth. For more information, please see What We Offer.

How to Apply:
Your resume and/or cover letter must clearly show that you meet the education and experience requirements. Highlight the required qualifications and support them with specific examples, such as your responsibilities, projects you've worked on, or accomplishments. Find more information on the recruitment process, including helpful tips and videos about the application process, visit the Your Job Application page of MyHR.

Cover Letter: YES - A cover letter is required as part of your application. The content and/or format of your cover letter may be evaluated as part of the assessment process.

Resume: YES - Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.

Questionnaire: YES - You will need to complete a standard questionnaire (current employment status, eligibility to apply, etc.).

Applicants who are selected to move forward in the hiring process may be assessed on their knowledge, skills, abilities, competencies and other position related requirements as outlined in the Job Profile at the bottom of the posting. Applications will be accepted until 11:00 pm Pacific Time on the closing date of the competition. If you are experiencing technical difficulty applying, visit the Technical Assistance page of MyHR.