BC Public Service - Internal Job Opportunities

The Team
The Virtual Services Branch delivers programs and operational services to clients across the province through a virtual service delivery model.  Partnering with community agencies to collaboratively develop social services to meet the needs of the community (e.g., public health, schools, correctional facilities, and non-profit organizations). The Branch includes the Contact Centre, which operates five hubs across the province and supports a high volume of citizen interactions each day.

The Role
The Supervisor, Service Delivery provides leadership, coaching and direct/indirect supervision to a team of Employment and Assistance Workers, Adjudicators and/or Client Service Workers delivering employment, income assistance, and disability assistance supports to citizens throughout the province. The Supervisor ensures program targets are met, manages budget and staffing allocations, and handles escalations from people seeking our services. The Supervisor supports the Service Delivery Division’s Business Plan by implementing operational changes, monitoring program performance, and recommending improvements, and participating in the long-range planning of our service delivery.

Qualifications:
Education and Experience Requirements

• Post-secondary degree in Social Services, Business Administration, or Public Administration and one or more years of related experience, or an equivalent combination of education and related experience. 

Related Experience must include all of the following: 

• Leading staff in a high volume, fast paced, rapidly changing environment customer service environment. 
• Leading staff through activities such as coaching, evaluating performance, providing direction to employees, orienting/training and scheduling. 
• Experience using analytics to monitor performance. 
• Providing services to citizens from diverse backgrounds, including but not limited to, citizens with mental health issues and/or physical disabilities, citizens with substance use issues, and individuals who may be in crisis, displaying frustration, anger, or acting out in an abusive manner. 
• Planning, directing, monitoring, organizing, assessing and/or controlling of the resources of an organization. 
• Delivering programs and services requiring an assessment of eligibility and, applying rules, regulations and/or legislation. 
• Working with various computer applications: Microsoft Outlook, Excel, and Word; specialized data bases, records-management, or case-management programs. 

Preferences 

• Five or more years of related experience. 
• Experience developing and maintaining relationships with collaborators and community partners. 
• Experience using the ICM (Integrated Case Management) System. 
• Experience working in a Contact Centre environment. 
• Experience working in a social service environment. 
• Experience supervising staff belonging to a collective bargaining unit. 

For questions regarding this position, please contact JamieLee.Tattrie@gov.bc.ca

About this Position:
There is one temporary opportunity until March 31, 2027 in Chilliwack. This position may be extended or become permanent.
An eligibility list may be established to fill future temporary and permanent vacancies in the following locations: Chilliwack, Kamloops, Prince George, Surrey, Victoria.
Flexible work options are available; this position may be able to work up to 2 days at home per week subject to an approved telework agreement.
The Contact Centre offers two shifts, an early shift 8:30am-4:30pm and a late shift 9:30am-5:30pm, new Supervisors in the Contact Centre working the early shift, will rotate on to the late shift approximately 6 weeks per year and as needed.
New hires can opt for the late shift as their regular shift.
A Criminal Record Check (CRC) and Enhanced Security Screening will be required.
Employees of the BC Public Service must be located in BC at the time of employment.

Working for the BC Public Service:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

We are committed to ensuring that reasonable accommodations are available throughout the hiring process, including the assessment and selection stages. Please email the individual or contact listed on the posting if you require an accommodation to fully participate in the hiring process.

The Indigenous Applicant Advisory Service is available to Indigenous (First Nations [status or non-status], Inuit or Métis) applicants originating from the land now known as Canada, seeking work or already employed in the BC Public Service. Indigenous applicants can contact this service for personalized guidance on the BC Public Service hiring process including job applications and interviews.

How to Apply:
Your resume and/or cover letter must clearly show that you meet the education and experience requirements. Highlight the required qualifications and support them with specific examples, such as your responsibilities, projects you've worked on, or accomplishments. Find more information on the recruitment process, including helpful tips and videos about the application process, visit the Your Job Application page of MyHR.

Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed.

Resume: YES - Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.

Questionnaire: YES - You will need to complete a basic questionnaire to demonstrate how you meet the job requirements.

Applicants who are selected to move forward in the hiring process may be assessed on their knowledge, skills, abilities, competencies and other position related requirements as outlined in the Job Profile at the bottom of the posting. Applications will be accepted until 11:00 pm Pacific Time on the closing date of the competition. If you are experiencing technical difficulty applying, visit the Technical Assistance page of MyHR.