BC Public Service - Internal Job Opportunities

The Team
The Operations team is an established, collaborative group that supports the Passenger Transportation Board core functions through operations, business support, budgeting and financial management, and application and appeal processing within an administrative law framework. The team’s work has a meaningful impact by helping applicants navigate decision-making processes, supporting effective organizational operations, and continuously improving the efficiency and effectiveness of Board procedures and services.

The Role
This is an exciting opportunity to lead a high-performing Operations team that delivers critical front-line services, application and appeal processing, and business support functions that help applicants, businesses, and regulated industries navigate the Board’s processes. In this role, you will provide strategic leadership, guide operational excellence, implement process improvements, and ensure programs and services are delivered in a fair and effective manner. Working closely with Board members and a small management team, you will have the autonomy to influence organizational priorities, support informed decision-making, and drive continuous improvement across the organization.

Qualifications:
Education and Experience Requirements

• University degree in a related discipline, or equivalent.  
• Three years experience working in a public sector operational/application processing environment
• One year experience developing and implementing operational policies and procedures.
• Three years experience working in a business support environment.
• One year experience overseeing financial performance and preparing budget forecasts.
• Two years experience in communications, stakeholder relations, or issues management.
• Two years of direct supervisory experience.

Preference may be given to applicants with:

• Relevant administrative law experience, such as working in an independent tribunal environment or as a statutory decision-maker.
• Experience developing and implementing new technology-supported business transformation projects.
• Experience in applying LEAN/ Six Sigma concepts to business processes.

For questions regarding this position, please contact robert.lawson@gov.bc.ca.

About this Position:
This is a temporary opportunity until 09/03/2027. This position may be extended or become permanent.
Flexible work options are available; this position may be able to work from home a few days a week subject to an approved telework agreement.
An eligibility list may be established to fill future temporary and permanent vacancies.
A Criminal Record Check (CRC) will be required.
Employees of the BC Public Service must be located in BC at the time of employment.
This position is excluded from union membership.

Working for the BC Public Service:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

We are committed to ensuring that reasonable accommodations are available throughout the hiring process, including the assessment and selection stages. Please email the individual or contact listed on the posting if you require an accommodation to fully participate in the hiring process.

The Indigenous Applicant Advisory Service is available to Indigenous (First Nations [status or non-status], Inuit or Métis) applicants originating from the land now known as Canada, seeking work or already employed in the BC Public Service. Indigenous applicants can contact this service for personalized guidance on the BC Public Service hiring process including job applications and interviews.

How to Apply:
Your resume and/or cover letter must clearly show that you meet the education and experience requirements. Highlight the required qualifications and support them with specific examples, such as your responsibilities, projects you've worked on, or accomplishments. Find more information on the recruitment process, including helpful tips and videos about the application process, visit the Your Job Application page of MyHR. Gain insights into the hiring journey by joining a Career Conversation.

Cover Letter: YES - A cover letter is required as part of your application. The content and/or format of your cover letter may be evaluated as part of the assessment process.

Resume: YES - Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.

Questionnaire: YES - You will need to complete a standard questionnaire (current employment status, eligibility to apply, etc.).

Applicants who are selected to move forward in the hiring process may be assessed on their knowledge, skills, abilities, competencies and other position related requirements as outlined in the Job Profile at the bottom of the posting. Applications will be accepted until 11:00 pm Pacific Time on the closing date of the competition. If you are experiencing technical difficulty applying, visit the Technical Assistance page of MyHR.