BC Public Service - Internal Job Opportunities

The Team
Our Client Support Team is made up of diverse, organized, and detail-oriented professionals who are passionate about delivering exceptional service. Through daily connections, ongoing communication, and a strong culture of knowledge sharing, team members support one another while contributing to services that positively impact communities throughout the province. This role offers an excellent opportunity to build valuable experience, grow your skills, and be part of meaningful public service. The Liquor and Cannabis Regulation Branch (LCRB) helps regulate and license liquor and non-medical cannabis establishments and events across British Columbia."

The Role
As part of the Licensing Division, the Client Support Agent (CSA) is an integral member of the Client Service Team (CST) and will process licence applications or status change requests for existing licences, and respond to inquiries from government staff, licensing applicants, and other partners through email, Instant Messenger, and over the phone in a call centre environment. 

Qualifications:
Grade 12 diploma or equivalent plus a minimum of one (1) year of relevant experience.
Acceptable education and experience equivalencies include:
•    Post-secondary certificate in a relevant discipline plus a minimum of six (6) months of relevant experience.
•    A minimum of two (2) years of relevant experience.

Relevant experience includes the following:
•    Administrative, clerical, reception, or financial support service experience in an office or call centre setting.   
•    Working with the public, either in person or over the phone, to communicate technical or regulatory information clearly.  
•    Using and maintaining databases, including data entry and generating reports.   
•    Researching, collecting, and verifying the accuracy or validity of information/data.   

Preference may be given to applicants with one or more of the following:
•    Experience providing customer service support in a call centre environment.  
•    Applying legislation, regulations, or policies.  

For questions regarding this position, please contact Nicole.Roach@gov.bc.ca.

About this Position:
4 Full Time Positions available.
2 Permanent and 2 Temporary Assignments. Temporary opportunities are until September 1, 2027. These positions may be extended or become permanent.
These positions can be based in any Liquor and Cannabis Regulation Branch. The locations listed above are to assist applicants in searching for this opportunity and are not a complete list of locations.
Flexible work options are available; this position may be able to work from home up to 5 days a week subject to an approved telework agreement.
An eligibility list may be established to fill future temporary and permanent vacancies.
A Criminal Record Check (CRC) will be required.
Employees of the BC Public Service must be located in BC at the time of employment.

Working for the BC Public Service:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

We are committed to ensuring that reasonable accommodations are available throughout the hiring process, including the assessment and selection stages. Please email the individual or contact listed on the posting if you require an accommodation to fully participate in the hiring process.

The Indigenous Applicant Advisory Service is available to Indigenous (First Nations [status or non-status], Inuit or Métis) applicants originating from the land now known as Canada, seeking work or already employed in the BC Public Service. Indigenous applicants can contact this service for personalized guidance on the BC Public Service hiring process including job applications and interviews.

How to Apply:
Your resume and/or cover letter must clearly show that you meet the education and experience requirements. Highlight the required qualifications and support them with specific examples, such as your responsibilities, projects you've worked on, or accomplishments. Find more information on the recruitment process, including helpful tips and videos about the application process, visit the Your Job Application page of MyHR.

Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed.

Resume: YES - Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.

Questionnaire: YES - You will need to complete a standard questionnaire (current employment status, eligibility to apply, etc.).

Applicants who are selected to move forward in the hiring process may be assessed on their knowledge, skills, abilities, competencies and other position related requirements as outlined in the Job Profile at the bottom of the posting. Applications will be accepted until 11:00 pm Pacific Time on the closing date of the competition. If you are experiencing technical difficulty applying, visit the Technical Assistance page of MyHR.