BC Public Service - Internal Job Opportunities

The Team

FrontCounter BC is the province-wide service hub for natural resource programs in British Columbia and serves as the first point of contact for clients seeking permits, licences, authorizations, and information. The Northeast & Cariboo and Skeena & Omineca regional teams work closely with people, businesses, Indigenous Nations, local governments, and ministry partners to provide accessible, efficient, and client-focused services that help clients navigate government processes and access natural resource services across the province.
 

The Role

The FrontCounter BC Manager leads the daily operations of either the Northeast & Cariboo Region or the Skeena & Omineca Region, providing leadership to regional service delivery teams and ensuring excellent client service, operational effectiveness, and staff development. This rewarding opportunity supports continuous improvement and modernization initiatives while building strong partnerships across the Natural Resource Sector to enhance the client experience and improve access to government services for British Columbians. 
This posting is for two FrontCounter BC Manager positions:

•  FrontCounter BC Manager, Northeast & Cariboo Regions, Location: Fort St. John
•  FrontCounter BC Manager, Skeena & Omineca Regions, Locations: Smithers or Prince George

Qualifications:
Education and Experience Requirements

• Bachelor’s degree in business administration, public sector management, public administration or natural resources and three (3) years of related experience* working with the resource sector, customer service delivery programs, and working directly with a diverse range of clients and stakeholders OR 
• An equivalent combination of education, training and related experience* may be considered.
   

*Related experience must include all of the following:

• Experience leading projects and implementing project outcomes to improve business processes and achieve results.
• Staff management experience, including performance and attendance management, scheduling, coaching and mentoring.
• Experience in financial management and human resource management.
• Experience developing and maintaining working relationships and resolving problems with stakeholders in natural resource management or infrastructure development.

Preference may be given to applicants with the following:

• Staff management experience in a union setting.
• Experience delivering FrontCounter BC Services in a complex permitting environment
   

For questions regarding this position, please contact Tracy.Stewart@gov.bc.ca.

About this Position:
2 positions available in Fort St John, Smithers or Prince George. 
This position requires full-time, in-person work at one of the physical locations listed.
An eligibility list may be established to fill future temporary and/or permanent vacancies.
A Criminal Record Check (CRC) will be required.
Employees of the BC Public Service must be located in BC at the time of employment.
This position is excluded from union membership.

Working for the BC Public Service:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

We are committed to ensuring that reasonable accommodations are available throughout the hiring process, including the assessment and selection stages. Please email the individual or contact listed on the posting if you require an accommodation to fully participate in the hiring process.

The Indigenous Applicant Advisory Service is available to Indigenous (First Nations [status or non-status], Inuit or Métis) applicants originating from the land now known as Canada, seeking work or already employed in the BC Public Service. Indigenous applicants can contact this service for personalized guidance on the BC Public Service hiring process including job applications and interviews.

How to Apply:
Your resume and/or cover letter must clearly show that you meet the education and experience requirements. Highlight the required qualifications and support them with specific examples, such as your responsibilities, projects you've worked on, or accomplishments. Find more information on the recruitment process, including helpful tips and videos about the application process, visit the Your Job Application page of MyHR.

Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed.

Resume: YES - Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.

Questionnaire: YES - You will need to complete a basic questionnaire to demonstrate how you meet the job requirements.

Applicants who are selected to move forward in the hiring process may be assessed on their knowledge, skills, abilities, competencies and other position related requirements as outlined in the Job Profile at the bottom of the posting. Applications will be accepted until 11:00 pm Pacific Time on the closing date of the competition. If you are experiencing technical difficulty applying, visit the Technical Assistance page of MyHR.