BC Public Service - Internal Job Opportunities

The Team
The Nanaimo FCBC Frontline Services Team is a well-established, collaborative group that values teamwork, respect, and inclusion. The team consists of five members who work closely with another team of six employees and a manager, creating a supportive environment where diverse perspectives and experiences are welcomed. Team members also collaborate with Water and Land Officers and other partners, fostering strong working relationships and a shared commitment to service excellence.

The Role
The Client Service Representative serves as a key point of contact for citizens, clients, and partners, providing inclusive customer service through in-person, phone, and email support, while processing applications and fees. Join a supportive team that helps steward BC’s natural resources, supports economic development and First Nations reconciliation, and makes it easier for people to access government services and enjoy natural spaces.

Qualifications:
Education and Experience Requirements

• Grade 12 graduation or GED.
• A minimum 3 years clerical or administration experience in a formal business environment, which must include all of the following:
  • Providing client/customer service to a diverse range of individuals, organizations, and industries.
  • Word processing, creating spreadsheets and working with standard computer applications (e.g., Word, Excel, PowerPoint and Outlook).
  • Providing client service in confrontational or highly sensitive situations.
  • Providing excellent written and oral communication with a variety of clients/customers in complex situations.
  • Multi-tasking, often in demanding and fast paced environments.
• Must possess a valid British Columbia Class 5 Driver’s License.

Preference may be given to applicants with one (1) or more of the following:

• Experience working in a natural resource management field.
• Experience working in a highly regulated or policy/legislation governed environment.
• Experience using a variety of client/server database applications.
• Experience with conflict resolution and negotiation in a regulatory environment.
• Additional post-secondary education in the Natural Resource sector.

Provisos

• Ability to lift and carry boxes/mailbags weighing up to 20 pounds, for distances of up to 10 feet, and to manipulate them from heights which may require the use of a foot stool.

Willingness Statements

•  Must be willing to travel occasionally, for varying lengths of time.
   

For questions regarding this position, please contact Diane.Chisholm@gov.bc.ca.

About this Position:
This position is based out of Nanaimo.
Flexible work options are available; this position may be able to work up to two (2) days at home per week subject to an approved telework agreement.
An eligibility list may be established to fill future permanent vacancies.
A Criminal Record Check (CRC) will be required.
Employees of the BC Public Service must be located in BC at the time of employment.

Working for the BC Public Service:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

We are committed to ensuring that reasonable accommodations are available throughout the hiring process, including the assessment and selection stages. Please email the individual or contact listed on the posting if you require an accommodation to fully participate in the hiring process.

The Indigenous Applicant Advisory Service is available to Indigenous (First Nations [status or non-status], Inuit or Métis) applicants originating from the land now known as Canada, seeking work or already employed in the BC Public Service. Indigenous applicants can contact this service for personalized guidance on the BC Public Service hiring process including job applications and interviews.

How to Apply:
Your resume and/or cover letter must clearly show that you meet the education and experience requirements. Highlight the required qualifications and support them with specific examples, such as your responsibilities, projects you've worked on, or accomplishments. Find more information on the recruitment process, including helpful tips and videos about the application process, visit the Your Job Application page of MyHR.

Cover Letter: YES - A cover letter is required as part of your application. The content and/or format of your cover letter may be evaluated as part of the assessment process.

Resume: YES - Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.

Questionnaire: YES - You will need to complete a standard questionnaire (current employment status, eligibility to apply, etc.).

Applicants who are selected to move forward in the hiring process may be assessed on their knowledge, skills, abilities, competencies and other position related requirements as outlined in the Job Profile at the bottom of the posting. Applications will be accepted until 11:00 pm Pacific Time on the closing date of the competition. If you are experiencing technical difficulty applying, visit the Technical Assistance page of MyHR.