BC Public Service - Internal Job Opportunities

The Team
The Collection Services Section (CSS) is an established team within the Ministry of Finance that helps individuals and businesses resolve outstanding provincial tax debt through education, support, and collection activities. Working closely with partners across the Revenue Division, the team manages a variety of account services, including payment arrangements, refunds, account adjustments, and enforcement actions. CSS consists of approximately 40 employees, including Collection Analysts, Senior Collection Analysts, Supervisors, and a Manager. The team is known for its supportive and collaborative culture and plays an important role in generating revenue that helps fund public services across British Columbia. CSS is also recognized as an exceptional workplace, having received multiple BC Public Service awards, including Top Work Unit Awards and recognition as one of the Best Places to Work in the BC Public Service.

The Role
As a Senior Collection Analyst, you will play a key role in helping the Province recover outstanding tax revenue that supports public services across British Columbia. You will resolve complex tax accounts, provide technical expertise and guidance to staff, authorize account adjustments and refunds, and help coordinate the day-to-day priorities and workload of Collection Analysts. This role offers the opportunity to strengthen your leadership skills through mentoring, coaching, and supporting a high-performing team. As a senior member of the team, you will serve as a trusted resource and positive role model, helping to foster a collaborative and supportive work environment.

Qualifications:
Education and Experience Requirements

• Secondary school graduation or equivalent.
• Minimum four (4) years of experience in a client service environment.
• Minimum two (2) years of experience performing complex financial adjustments in a debt collection/accounts receivable multi-portfolio environment.
• Minimum two (2) years of experience working with relevant provincial/federal statutes, legislation, regulations and/or policies relating to debt collection and interpreting financial information.

For questions regarding this position, please contact Sean.Poulsen@gov.bc.ca.

About this Position:
Flexible work options are available; this position may be able to work up to five (5) days at home per week subject to an approved telework agreement.
An eligibility list may be established to fill future temporary and/or permanent vacancies.
Enhanced Security Screening will be required
Employees of the BC Public Service must be located in BC at the time of employment.

Working for the BC Public Service:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

We are committed to ensuring that reasonable accommodations are available throughout the hiring process, including the assessment and selection stages. Please email the individual or contact listed on the posting if you require an accommodation to fully participate in the hiring process.

The Indigenous Applicant Advisory Service is available to Indigenous (First Nations [status or non-status], Inuit or Métis) applicants originating from the land now known as Canada, seeking work or already employed in the BC Public Service. Indigenous applicants can contact this service for personalized guidance on the BC Public Service hiring process including job applications and interviews.

How to Apply:
Your resume and/or cover letter must clearly show that you meet the education and experience requirements. Highlight the required qualifications and support them with specific examples, such as your responsibilities, projects you've worked on, or accomplishments. Find more information on the recruitment process, including helpful tips and videos about the application process, visit the Your Job Application page of MyHR.

Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed.

Resume: YES - Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.

Questionnaire: YES - You will need to complete a basic questionnaire to demonstrate how you meet the job requirements.

Applicants who are selected to move forward in the hiring process may be assessed on their knowledge, skills, abilities, competencies and other position related requirements as outlined in the Job Profile at the bottom of the posting. Applications will be accepted until 11:00 pm Pacific Time on the closing date of the competition. If you are experiencing technical difficulty applying, visit the Technical Assistance page of MyHR.