BC Public Service - Internal Job Opportunities

The Team
The Personnel & Lottery Registration team is part of the Independent Gambling Control Office (IGCO) and plays an important role in supporting the integrity of British Columbia’s gambling sector. Working alongside Program Officers, Investigators, a Compliance Officer, and leadership, the team reviews and administers Gaming Worker and Lottery Retailer registrations while collaborating with internal partners and organizations such as the British Columbia Lottery Corporation. We value diverse perspectives, collaboration, and continuous improvement, and foster an inclusive environment where employees are encouraged to share ideas, contribute to meaningful work, and help strengthen services for the people and businesses we serve.

The Role
As a Team Lead with the Personnel & Lottery Registration team, you will provide day-to-day leadership and support to a team of Program Officers responsible for processing registration applications across British Columbia. The Team Lead may also provide support to other teams within LRCO based on operational needs. This role combines people leadership, operational oversight, problem-solving, and continuous improvement to help ensure registration services are delivered in a timely, consistent, and fair manner.

We welcome applicants with diverse experiences and perspectives who are passionate about supporting others, building inclusive team environments, and finding practical ways to improve processes that help protect the public interest and maintain the integrity of B.C.'s gambling sector.

Qualifications:
Education and Experience Requirements

• Grade 12 Graduation or an equivalent combination of education and experience may be considered.
• Minimum of two (2) years related work experience in:
  • Resolving issues received from the team, public or organizations.
  • Developing processes, procedures and standards.
• Minimum of one (1) year experience in the supervision of staff. Preference may be given to applicants with direct supervisory experience.
• Experience planning, organizing and managing a large volume of diverse tasks.
• Experience working in a regulatory environment applying the principles of administrative law.

For questions regarding this position, please contact Hailey.Galego@igcobc.ca.

About this Position:
This is a temporary opportunity until November 20th, 2027. This position may be extended or become permanent. 
Flexible work options are available; this position may be able to work up to 4 days at home per week subject to an approved telework agreement.
An eligibility list may be established to fill future temporary and permanent vacancies.
Enhanced Security Screening will be required.
Employees of the BC Public Service must be located in BC at the time of employment.

Working for the BC Public Service:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

We are committed to ensuring that reasonable accommodations are available throughout the hiring process, including the assessment and selection stages. Please email the individual or contact listed on the posting if you require an accommodation to fully participate in the hiring process.

The Indigenous Applicant Advisory Service is available to Indigenous (First Nations [status or non-status], Inuit or Métis) applicants originating from the land now known as Canada, seeking work or already employed in the BC Public Service. Indigenous applicants can contact this service for personalized guidance on the BC Public Service hiring process including job applications and interviews.

How to Apply:
Your resume and/or cover letter must clearly show that you meet the education and experience requirements. Highlight the required qualifications and support them with specific examples, such as your responsibilities, projects you've worked on, or accomplishments. Find more information on the recruitment process, including helpful tips and videos about the application process, visit the Your Job Application page of MyHR.

Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed.

Resume: YES - Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.

Questionnaire: YES - You will need to complete a standard questionnaire (current employment status, eligibility to apply, etc.).

Applicants who are selected to move forward in the hiring process may be assessed on their knowledge, skills, abilities, competencies and other position related requirements as outlined in the Job Profile at the bottom of the posting. Applications will be accepted until 11:00 pm Pacific Time on the closing date of the competition. If you are experiencing technical difficulty applying, visit the Technical Assistance page of MyHR.