BC Public Service - Internal Job Opportunities

The Team
StudentAid BC (SABC) is a dedicated team that helps more than 80,000 B.C. students and borrowers each year access financial support for post-secondary education and training. Working across five operational teams, SABC supports a diverse range of students, including students with disabilities, while providing accessible front-line services, assessing funding eligibility, managing appeals and exceptions, and supporting post-secondary institutions. The team values inclusive, equitable and responsive services that help reduce barriers and ensure students and borrowers can access the support they need.

The Role
As a Senior Support Officer with StudentAid BC, you will support a range of student financial assistance services, including assessing funding eligibility and helping clients navigate complex or challenging issues. You will share your technical knowledge and client service skills to support colleagues, promote consistent and equitable service, and work collaboratively with partners across the branch, ministry and external organizations to help ensure diverse students and borrowers receive the support they need.

Qualifications:
Education and Experience Requirements

• Grade 12 graduation or equivalent.
• 1 year of experience engaging with a diverse public in a front-line customer service environment.
• 1 year of experience providing written and verbal client service in a high volume, fast paced work environment.
• 1 year of experience interpreting and applying operating procedures, policy and/or legislation.
• 1 year of experience with Microsoft Office software (Word, Excel, Teams and Outlook) and database applications. 

Preference may be given to applicants with:

• Experience delivering a program providing financial benefits to clients.
• Call centre experience.
• Financial education and/or training.
• Post-secondary education or training.

For questions regarding this position, please contact Sheena.VanEgmond@gov.bc.ca.

About this Position:
2 Positions are available.
Remote work is allowed, this position can work up to full time from their home in British Columbia subject to an approved telework agreement. The locations listed above are to assist applicants in searching for this opportunity and are not a complete list of locations.
An eligibility list may be established to fill future temporary and/or permanent vacancies.
A Criminal Record Check (CRC) will be required.
Employees of the BC Public Service must be located in BC at the time of employment.

Working for the BC Public Service:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

We are committed to ensuring that reasonable accommodations are available throughout the hiring process, including the assessment and selection stages. Please email the individual or contact listed on the posting if you require an accommodation to fully participate in the hiring process.

The Indigenous Applicant Advisory Service is available to Indigenous (First Nations [status or non-status], Inuit or Métis) applicants originating from the land now known as Canada, seeking work or already employed in the BC Public Service. Indigenous applicants can contact this service for personalized guidance on the BC Public Service hiring process including job applications and interviews.

Join the BC Public Service, a Canada’s Top 100 Employers award winner that offers diverse career opportunities in more than 200 occupations across 280 communities throughout British Columbia. You'll enjoy competitive benefits, a healthy work-life balance, and meaningful work that supports your professional growth. Build your career in beautiful British Columbia.

How to Apply:
Your resume and/or cover letter must clearly show that you meet the education and experience requirements. Highlight the required qualifications and support them with specific examples, such as your responsibilities, projects you've worked on, or accomplishments. Find more information on the recruitment process, including helpful tips and videos about the application process, visit the Your Job Application page of MyHR.

Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed.

Resume: YES - Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.

Questionnaire: YES - You will need to complete a basic questionnaire to demonstrate how you meet the job requirements.

Applicants who are selected to move forward in the hiring process may be assessed on their knowledge, skills, abilities, competencies and other position related requirements as outlined in the Job Profile at the bottom of the posting. Applications will be accepted until 11:00 pm Pacific Time on the closing date of the competition. If you are experiencing technical difficulty applying, visit the Technical Assistance page of MyHR.