BC Public Service - Internal Job Opportunities

The Team
The Registry Team is an established group of approximately 25 dedicated professionals, including Customer Service Representatives, Registry Officers, and Case Managers, who work closely with other Tribunal staff to protect the human rights of British Columbians. They handle public inquiries, process complaints, and support case management with precision and care. The team values diversity and inclusion, fostering an environment where each member’s contributions are recognized and appreciated as they work together to uphold a society free from discrimination.

The Role
The Registry Officer plays a key role in supporting the Tribunal’s work by responding to public inquiries on human rights issues, processing formal complaints and supporting mediation services. This position offers a meaningful opportunity to protect human rights and ensuring equitable access to justice. Working in a high-volume environment, the role provides clear, respectful, and accessible information while recognizing and respecting diverse backgrounds, experiences, and needs. The candidate will be inspired by the role to make a significant impact in a dynamic environment dedicated to transforming human rights services.

Qualifications:
Education and Experience Requirements

• Secondary school graduation.
• A Minimum of 3 years of recent experience providing customer service including direct support with the general public by phone, email and in person.
• A minimum of 2 years of experience working in office administration providing a diversity of administrative and clerical functions using a variety of computer systems or applications.
• A minimum of 1 year of experience with legal processes, legal support, administrative tribunals, or related environment.
• Experience communicating and explaining complex information to a diverse audience.
• Experience with managing a high volume of files requiring contact for information and setting of deadlines.
• Experience working with vulnerable members of the public who may have literacy, mental health and/or language barriers and who may have experienced trauma
• An equivalent combination of education and experience may be considered

Preference may be given to applicants with:

• Post-secondary education in a related field.
• Have taken de-escalation, trauma informed or conflict resolution training or related training for dealing with challenging situations.
• Experience in a legal environment (tribunal or equivalent).

For questions regarding this position, please contact Kelly.Donald@gov.bc.ca.

About this Position:
1 Position available.
Flexible work options are available; this position may be able to work up to 3 days at home per week subject to an approved telework agreement.
An eligibility list may be established to fill future temporary and/or permanent vacancies.
Enhanced Security Screening will be required.
Employees of the BC Public Service must be located in BC at the time of employment.

Working for the BC Public Service:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

We are committed to ensuring that reasonable accommodations are available throughout the hiring process, including the assessment and selection stages. Please email the individual or contact listed on the posting if you require an accommodation to fully participate in the hiring process.

The Indigenous Applicant Advisory Service is available to Indigenous (First Nations [status or non-status], Inuit or Métis) applicants originating from the land now known as Canada, seeking work or already employed in the BC Public Service. Indigenous applicants can contact this service for personalized guidance on the BC Public Service hiring process including job applications and interviews.

Join the BC Public Service, a Canada’s Top 100 Employers award winner that offers diverse career opportunities in more than 200 occupations across 280 communities throughout British Columbia. You'll enjoy competitive benefits, a healthy work-life balance, and meaningful work that supports your professional growth. Build your career in beautiful British Columbia.

How to Apply:
Your resume and/or cover letter must clearly show that you meet the education and experience requirements. Highlight the required qualifications and support them with specific examples, such as your responsibilities, projects you've worked on, or accomplishments. Find more information on the recruitment process, including helpful tips and videos about the application process, visit the Your Job Application page of MyHR.

Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed.

Resume: YES - Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.

Questionnaire: YES - You will need to complete a basic questionnaire to demonstrate how you meet the job requirements.

Applicants who are selected to move forward in the hiring process may be assessed on their knowledge, skills, abilities, competencies and other position related requirements as outlined in the Job Profile at the bottom of the posting. Applications will be accepted until 11:00 pm Pacific Time on the closing date of the competition. If you are experiencing technical difficulty applying, visit the Technical Assistance page of MyHR.