BC Public Service - Internal Job Opportunities

The Team
The BC Online Help desk is a close-knit team that assists citizens with day-to-day support, via phone and email, in filing transactions for multiple data partners. We work to resolve any issues by providing step-by-step guidance, troubleshooting, and fixing problems when required. If you are interested in a challenging, multi-faceted, fast-paced position, this would be a good fit.

The Role
The Client Support Analyst provides both first and second tier problem resolution without further escalation for technical, software, application, and security support for BC OnLine end-users from both public and private organizations that are involved in economic activities such as corporate undertakings, court services online filing, personal property liens and registrations, etc. The support analyst is also involved in the quality assurance of both data partner and BC OnLine applications.

Qualifications:
Education and Experience Requirements

• Certification in Computer Science, Information technology or a related field, plus one (1) or more years’ experience. Or, a combination of education and experience, plus two (2) or more years’ experience. 
• Experience providing customer support services in an information technology environment and/or helping end users to use and understand computer hardware and software. 
• Experience in providing support using scripted materials in multiple environments and organizing documented evidence. 

Preference statements

• Diploma in Computer Science, Information Technology, or a related field. 
• Experience in supporting the following information technologies: Windows; MAC; iOS and Android environments and associated web browsers.  
• Experience in Problem Tracking systems.
• Previous experiences in a government frontline digital help desk.
• Experience with BC Online and BC Registry users.

Provisos

• Varying work schedule may be required.

For questions regarding this position, please contact debbie.blyth@gov.bc.ca.

About this Position:
This is a temporary/auxiliary opportunity until March 25, 2027. This position may be extended or become permanent.
Remote work is allowed, this position can work up to full time from their home in British Columbia subject to an approved telework agreement. The locations listed above are to assist applicants in searching for this opportunity and are not a complete list of locations. 
An eligibility list may be established to fill future temporary and/or permanent vacancies.
A Criminal Record Check (CRC) will be required.
Employees of the BC Public Service must be located in BC at the time of employment.

Working for the BC Public Service:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

We are committed to ensuring that reasonable accommodations are available throughout the hiring process, including the assessment and selection stages. Please email the individual or contact listed on the posting if you require an accommodation to fully participate in the hiring process.

The Indigenous Applicant Advisory Service is available to Indigenous (First Nations [status or non-status], Inuit or Métis) applicants originating from the land now known as Canada, seeking work or already employed in the BC Public Service. Indigenous applicants can contact this service for personalized guidance on the BC Public Service hiring process including job applications and interviews.

How to Apply:
Your resume and/or cover letter must clearly show that you meet the education and experience requirements. Highlight the required qualifications and support them with specific examples, such as your responsibilities, projects you've worked on, or accomplishments. Find more information on the recruitment process, including helpful tips and videos about the application process, visit the Your Job Application page of MyHR.

Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed.

Resume: YES - Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.

Questionnaire: YES - You will need to complete a basic questionnaire to demonstrate how you meet the job requirements.

Applicants who are selected to move forward in the hiring process may be assessed on their knowledge, skills, abilities, competencies and other position related requirements as outlined in the Job Profile at the bottom of the posting. Applications will be accepted until 11:00 pm Pacific Time on the closing date of the competition. If you are experiencing technical difficulty applying, visit the Technical Assistance page of MyHR.