BC Public Service - Internal Job Opportunities

The Team
The FrontCounter BC Contact Centre is an established, collaborative provincial team that serves as a key first point of contact for clients seeking information and assistance related to natural resource programs and services across British Columbia. Working alongside a team of 13 professionals, including a Supervisor, Natural Resource Specialists, and Contact Centre Representatives, you will help clients navigate services, answer a wide range of enquiries, and connect them with the appropriate resources.

The Role
The Natural Resource Specialist role offers exposure to diverse programs and business areas across the Natural Resource Sector, providing continuous learning opportunities in a dynamic environment where no two days are the same. If you enjoy problem-solving, learning new things, adapting to change, and helping people, you'll find this to be a rewarding experience. You will have the opportunity to apply leadership skills as the role supervises four Contact Centre Representatives.

Qualifications:
Education and Experience Requirements

• A Bachelor’s Degree in a natural resource management related field and six (6) months related experience; OR
• A Technical Diploma in a natural resource management related field plus one (1) year related experience; OR
• An equivalent combination of education and experience may be considered.
• Related experience must include experience some of the following:
  • Experience applying resource based legislation, regulations, policies and environmental values and issues.
  • Experience negotiating and relating positively and respectfully with clients, groups, communities, First Nations, other government agencies and industry.
  • Experience working in the field of natural resource management.
  • Experience analyzing a wide variety of natural resource information.

Additional Required Experience:

• Demonstrated experience with word processing, database applications and mapping tools such as e-Licensing, iMap and Government Access Tool for Online Retrieval (GATOR).
• Experience working in a fast-paced customer service environment.
• Experience providing client service in an adversarial environment.

Preference may be given to applicants with the following:

• Experience in a call centre/contact centre environment.
• Experience supervising staff.
• Experience managing issues and bringing them to successful resolution within strict performance deadlines.
• Experience working with FrontCounter BC.

Please refer to the Job Profile for the full list of willingness/ proviso requirements.

For questions regarding this position, please contact Ciara.Kelly@gov.bc.ca.

About this Position:
This position can be based out of any of the location(s) listed above.
Flexible work options are available; this position may be able to work a few days at home per week subject to an approved telework agreement.
An eligibility list may be established to fill future permanent vacancies.
A Criminal Record Check (CRC) will be required.
Employees of the BC Public Service must be located in BC at the time of employment.

Working for the BC Public Service:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

We are committed to ensuring that reasonable accommodations are available throughout the hiring process, including the assessment and selection stages. Please email the individual or contact listed on the posting if you require an accommodation to fully participate in the hiring process.

The Indigenous Applicant Advisory Service is available to Indigenous (First Nations [status or non-status], Inuit or Métis) applicants originating from the land now known as Canada, seeking work or already employed in the BC Public Service. Indigenous applicants can contact this service for personalized guidance on the BC Public Service hiring process including job applications and interviews.

How to Apply:
Your resume and/or cover letter must clearly show that you meet the education and experience requirements. Highlight the required qualifications and support them with specific examples, such as your responsibilities, projects you've worked on, or accomplishments. Find more information on the recruitment process, including helpful tips and videos about the application process, visit the Your Job Application page of MyHR.

Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed.

Resume: YES - Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.

Questionnaire: YES - You will need to complete a basic questionnaire to demonstrate how you meet the job requirements.

Applicants who are selected to move forward in the hiring process may be assessed on their knowledge, skills, abilities, competencies and other position related requirements as outlined in the Job Profile at the bottom of the posting. Applications will be accepted until 11:00 pm Pacific Time on the closing date of the competition. If you are experiencing technical difficulty applying, visit the Technical Assistance page of MyHR.