BC Public Service - Internal Job Opportunities

The Team
HealthLink BC (HLBC) delivers digital and telehealth services that help British Columbians access trusted health information and support across the continuum of care. By connecting people to timely services before, between, and after in-person care, the team plays a vital role in improving patient outcomes and supporting health care providers throughout the province. Working in a dynamic 24/7 environment, HLBC professionals collaborate to ensure British Columbians receive accessible, high-quality health guidance and navigation within a complex health system.

The Role
As Shift Lead, NAV Operations, you will provide real-time operational leadership for BC’s 8-1-1 contact centre, overseeing high-volume telehealth services that deliver health information and support client care escalation around the clock. This fast-paced and impactful role is responsible for floor supervision, operational coordination, and ensuring service excellence within a multi-site environment, helping British Columbians access timely care and trusted health information when they need it most. Ideal for a confident and collaborative leader, the position offers the opportunity to make a meaningful contribution to the delivery of essential provincial health services every day.

Qualifications:
Education and Experience Requirements

• Secondary school graduation, or equivalent. 
• A minimum of 2 years of recent (within the last 5 years) supervisory experience, or an equivalent combination of education, training and experience may be considered. 
• A minimum of 2 years of recent (within the last 5 years) experience working in or supporting a contact centre environment. 
• A minimum of 2 years of recent (within the last 5 years) experience in standard computer applications including Microsoft Word, Microsoft Excel, Outlook, SharePoint, and web navigation. 

Preference may be given to applicants with the following: 

• Experience working in the health sector. 
• Who identify as Indigenous (First Nations, Métis or Inuit). 

Willingness Statements: 

• Ability to work specific types of shifts, shift patterns, or shift lengths that may range from 7-10 hours. 
• Ability to work shifts that may include days, evenings, and weekends to support a 24 hour / 7 day per week contact center environment. 
• Ability to work in an environment where schedules are subject to review and change to assure operational needs are met. 
• Ability to work in multi-sited offices. 
• Ability to work statutory holidays. 

For questions regarding this position, please contact Erica.Popovici@gov.bc.ca.

About this Position:
This position can be based out of any of the location(s) listed above.
This position has full time on-site requirements
An eligibility list may be established to fill future temporary and permanent vacancies.
A Criminal Record Check (CRC) will be required.
Employees of the BC Public Service must be located in BC at the time of employment.

Working for the BC Public Service:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

We are committed to ensuring that reasonable accommodations are available throughout the hiring process, including the assessment and selection stages. Please email the individual or contact listed on the posting if you require an accommodation to fully participate in the hiring process.

The Indigenous Applicant Advisory Service is available to Indigenous (First Nations [status or non-status], Inuit or Métis) applicants originating from the land now known as Canada, seeking work or already employed in the BC Public Service. Indigenous applicants can contact this service for personalized guidance on the BC Public Service hiring process including job applications and interviews.

How to Apply:
Your resume and/or cover letter must clearly show that you meet the education and experience requirements. Highlight the required qualifications and support them with specific examples, such as your responsibilities, projects you've worked on, or accomplishments. Find more information on the recruitment process, including helpful tips and videos about the application process, visit the Your Job Application page of MyHR.

Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed.

Resume: YES - Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.

Questionnaire: YES - You will need to complete a standard questionnaire (current employment status, eligibility to apply, etc.).

Applicants who are selected to move forward in the hiring process may be assessed on their knowledge, skills, abilities, competencies and other position related requirements as outlined in the Job Profile at the bottom of the posting. Applications will be accepted until 11:00 pm Pacific Time on the closing date of the competition. If you are experiencing technical difficulty applying, visit the Technical Assistance page of MyHR.