BC Public Service - Internal Job Opportunities

The Team
You will join the Employment Standards Branch (ESB) Collection Team, a dedicated group that helps protect workers' rights by recovering unpaid wages and administrative penalties under provincial legislation. Through investigations, collections, and collaboration, you will contribute to ensuring employees are treated fairly, reducing overdue receivables, and supporting government programs that benefit British Columbians.

The Role
As a Collections Officer, you will analyze and manage delinquent accounts, investigate debtors and their assets, and take action to maximize the recovery of outstanding wages and administrative penalties. You will evaluate payment proposals, apply relevant legislation, and play a key role in advancing the Employment Standards Branch's commitment to fair and effective enforcement of employment standards in British Columbia.

Qualifications:
Education and Experience Requirements

• Diploma and six (6) months of *related experience; OR
• Certificate or coursework and one (1) year of *related experience; OR
• Secondary School graduation (Dogwood, GED) and two (2) years of *related experience; OR
• Evergreen and three (3) years of *related experience; OR
• An equivalent combination of education and experience may be considered.

*Related experience must include all of the following:

• Experience working in a public facing role.
• Experience interpreting and applying statutes, legislation, regulations and/or policies.

Preference may be given to candidates with the following:

• Experience collecting overdue debts in a multi-portfolio environment.
• Experience providing client service in an emotionally charged or adversarial environment.
• Experience using databases to enter, update, search, retrieve and extract data ensuring data integrity and accuracy.
• Experience working in an accounting, financial, legal or debt collection role.
• Experience facilitating or negotiating resolutions to disputes or issues.
• Experience working with BC Government records management systems. 
• Experience working with BC Government financial policy.

For questions regarding this position, please contact Krystal.Roberts@gov.bc.ca.

About this Position:
This position can be based out of any of the location(s) listed above.
This is a temporary opportunity until December 1, 2028. This position may be extended or become permanent.
Flexible work options are available; this position may be able to work up to four (4) days at home per week subject to an approved telework agreement.
An eligibility list may be established to fill future temporary and/or permanent vacancies.
A Criminal Record Check (CRC) will be required.
Employees of the BC Public Service must be located in BC at the time of employment.

Working for the BC Public Service:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

We are committed to ensuring that reasonable accommodations are available throughout the hiring process, including the assessment and selection stages. Please email the individual or contact listed on the posting if you require an accommodation to fully participate in the hiring process.

The Indigenous Applicant Advisory Service is available to Indigenous (First Nations [status or non-status], Inuit or Métis) applicants originating from the land now known as Canada, seeking work or already employed in the BC Public Service. Indigenous applicants can contact this service for personalized guidance on the BC Public Service hiring process including job applications and interviews.

How to Apply:
Your resume and/or cover letter must clearly show that you meet the education and experience requirements. Highlight the required qualifications and support them with specific examples, such as your responsibilities, projects you've worked on, or accomplishments. Find more information on the recruitment process, including helpful tips and videos about the application process, visit the Your Job Application page of MyHR.

Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed.

Resume: YES - Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.

Questionnaire: YES - You will need to complete a basic questionnaire to demonstrate how you meet the job requirements.

Applicants who are selected to move forward in the hiring process may be assessed on their knowledge, skills, abilities, competencies and other position related requirements as outlined in the Job Profile at the bottom of the posting. Applications will be accepted until 11:00 pm Pacific Time on the closing date of the competition. If you are experiencing technical difficulty applying, visit the Technical Assistance page of MyHR.