BC Public Service - Internal Job Opportunities

The Team
The Assisted Living Registry & Community Care Licensing Branch plays a vital role in protecting the health, safety, and well-being of individuals living in assisted living residences across British Columbia. The team provides regulatory oversight, conducts inspections and investigations, administers the Assisted Living Registry, and supports the effective implementation of legislation and regulations governing assisted living and community care services.

The Role
The Assisted Living Investigator is responsible for investigating complaints, conducting inspections, and assessing compliance with the Community Care and Assisted Living Act and the Assisted Living Regulation in registered and potentially unregistered assisted living residences throughout the province. This role works directly with operators, applicants, residents, and members of the public to promote safe and compliant assisted living environments through investigations, education, stakeholder engagement, and regulatory enforcement activities.

Qualifications:
Education and Experience Requirements

• Degree in social sciences, humanities, law, care field (social work, mental health, substance use, seniors), or a related field plus 1 year of recent, related experience*; OR 
• Diploma in law, humanities, care field (social work, mental health, substance use, seniors), statutory investigations or a related field plus 2 years of recent, related experience*; OR
• No degree, post-secondary training in investigation and enforcement skills or equivalent and a minimum of 3 years of recent, related experience*

*Recent (within last 5 years), related experience must include:

• Investigating and/or resolving client complaints.
• Working with adversarial clients. 
• Working with seniors, individuals with mental health concerns, and/or substance use populations, as regulated under the Community Care and Assisted Living Act.
• Interpreting and applying legislation, regulations, and policy in complex situations.
• Preparing formal decisions including analysis, reports, and correspondence.

Preference may be given to applicants with:

• Health or social sector experience. 
• Experience planning and conducting complaint investigations. 
• Experience applying the Community Care and Assisted Living Act and its regulations. 
• Experience in applying the principles of administrative fairness. 
• Those who identify as Indigenous (First Nations, Métis or Inuit)

Proviso:

• Applicants must have a valid Class 5 BC Driver’s license as travel is a requirement of this position.  
• This position requires travel to conduct inspections throughout the province. Overnight travel will be required.
• The position involves work of a highly sensitive nature that may be triggering for some individuals. Employees in this role may be exposed to content related to suicide, death, trauma, and other circumstances that can be emotionally distressing.
• This position will require flexibility to adapt to changing priorities.

For questions regarding this position, please contact HLTH.HSIDHR@gov.bc.ca.

About this Position:
Flexible work options are available; this position may be able to work up to 4 days at home per week subject to an approved telework agreement.
This position can be based out of any of the location(s) listed above.
This is a temporary opportunity until 07/30/2027. This position may be extended or become permanent.
An eligibility list may be established to fill future temporary and/or permanent vacancies.
A Criminal Record Check (CRC) will be required.
Employees of the BC Public Service must be located in BC at the time of employment.

Working for the BC Public Service:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

We are committed to ensuring that reasonable accommodations are available throughout the hiring process, including the assessment and selection stages. Please email the individual or contact listed on the posting if you require an accommodation to fully participate in the hiring process.

The Indigenous Applicant Advisory Service is available to Indigenous (First Nations [status or non-status], Inuit or Métis) applicants originating from the land now known as Canada, seeking work or already employed in the BC Public Service. Indigenous applicants can contact this service for personalized guidance on the BC Public Service hiring process including job applications and interviews.

How to Apply:
Your resume and/or cover letter must clearly show that you meet the education and experience requirements. Highlight the required qualifications and support them with specific examples, such as your responsibilities, projects you've worked on, or accomplishments. Find more information on the recruitment process, including helpful tips and videos about the application process, visit the Your Job Application page of MyHR.

Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed.

Resume: YES - Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.

Questionnaire: YES - You will need to complete a basic questionnaire to demonstrate how you meet the job requirements.

Applicants who are selected to move forward in the hiring process may be assessed on their knowledge, skills, abilities, competencies and other position related requirements as outlined in the Job Profile at the bottom of the posting. Applications will be accepted until 11:00 pm Pacific Time on the closing date of the competition. If you are experiencing technical difficulty applying, visit the Technical Assistance page of MyHR.