BC Public Service - Internal Job Opportunities

The Team
The Student Support team consists of a supervisor (the Student Claims Officer), one permanent Claims Administrator and at least two additional, temporary Claims Administrators. Together, the team provides guidance and resources to students who wish to make a complaint about or who have been impacted by a closure of a private post-secondary institution. The team works closely with other areas of the System Integrity Branch in an atmosphere that values diverse perspectives, inclusivity and professional growth. 

The Role
The Student Claims Officer administers student claims based on institution closure, and student complaints on the grounds a student was misled by an institution. They will also review the facts of unclear cases or special circumstances referred by staff, gather and confirm missing or contradictory information from a variety of established sources, and summarize information within the parameters of legislation and regulations governing the program. The Student Claims Officer also drafts communications pertaining to student claims.

Qualifications:
Education and Experience Requirements

• Grade 12 graduation or equivalent.
• 4 years recent, related experience including:
  • Experience reviewing and assessing documentation for compliance with policy, regulations and/or legislation.
  • Experience providing client service.

Preference statement

• Preference may be given to applicants with at least one year of experience supervising staff, dispute resolution, and/or resolving customer/client issues.

For questions regarding this position, please contact monica.lust@gov.bc.ca.

About this Position:
This is a temporary/auxiliary opportunity until March 31, 2027. This position may be extended or become permanent.
Remote work is allowed, this position can work up to full time from their home in British Columbia subject to an approved telework agreement. The locations listed above are to assist applicants in searching for this opportunity and are not a complete list of locations.
An eligibility list may be established to fill future temporary and/or permanent vacancies.
A Criminal Record Check (CRC) will be required.
Employees of the BC Public Service must be located in BC at the time of employment.

Working for the BC Public Service:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

We are committed to ensuring that reasonable accommodations are available throughout the hiring process, including the assessment and selection stages. Please email the individual or contact listed on the posting if you require an accommodation to fully participate in the hiring process.

The Indigenous Applicant Advisory Service is available to Indigenous (First Nations [status or non-status], Inuit or Métis) applicants originating from the land now known as Canada, seeking work or already employed in the BC Public Service. Indigenous applicants can contact this service for personalized guidance on the BC Public Service hiring process including job applications and interviews.

How to Apply:
Your resume and/or cover letter must clearly show that you meet the education and experience requirements. Highlight the required qualifications and support them with specific examples, such as your responsibilities, projects you've worked on, or accomplishments. Find more information on the recruitment process, including helpful tips and videos about the application process, visit the Your Job Application page of MyHR.

Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed.

Resume: YES - Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.

Questionnaire: YES - You will need to complete a basic questionnaire to demonstrate how you meet the job requirements.

Applicants who are selected to move forward in the hiring process may be assessed on their knowledge, skills, abilities, competencies and other position related requirements as outlined in the Job Profile at the bottom of the posting. Applications will be accepted until 11:00 pm Pacific Time on the closing date of the competition. If you are experiencing technical difficulty applying, visit the Technical Assistance page of MyHR.