BC Public Service - Internal Job Opportunities

The Team
FrontCounter BC is the public face of natural resource service delivery in British Columbia. As a province-wide team, FrontCounter BC is the primary point of contact for clients seeking permits, licences, authorizations, and information. Our teams work closely with individuals, businesses, Indigenous Nations, local governments, and government partners to deliver accessible, efficient, and client-focused services. Through a single-window service model, FrontCounter BC supports the intake and coordination of applications for natural resource authorizations while helping clients navigate government processes and access services across the province.

The Role
The FrontCounter BC Manager leads the Skeena and Omineca regional teams, overseeing daily operations and providing leadership to both local and virtual staff delivering natural resource services.The position is responsible for operational effectiveness, employee development, and service excellence, ensuring staff have the knowledge, skills, and support needed to respond to diverse client needs. This rewarding opportunity plays a key role in advancing continuous improvement and modernization initiatives, leading change, and building strong partnerships across the Natural Resource Sector to improve service delivery and enhance access to government services for British Columbians

Qualifications:
Education and Experience Requirements

• Bachelor's degree in business administration, public sector management, public administration, natural resource management, or a related field, and three (3) years of related experience* in resource sector programs, customer service delivery, and working directly with diverse clients and stakeholders OR
• An equivalent combination of education, training and related experience* may be considered.

*Related experience must include all of the following:

• Staff management experience, including supervision of staff, performance and attendance management, scheduling, coaching and mentoring. 
• Experience leading projects and implementing project outcomes to improve business processes and achieve results.
• Experience developing and maintaining working relationships and resolving complex problems with stakeholders.
• Experience in financial management.

Preference may be given to applicants with the following:

• Staff management experience in a union setting.
• Staff management experience in an in person and virtual environment.
• Experience delivering natural resource services in a complex permitting environment.
• Experience developing and maintaining working relationships and resolving complex problems with stakeholders in natural resource management or infrastructure development.

For questions regarding this position, please contact tracy.stewart@gov.bc.ca                    

About this Position:
This position requires full-time, in-person work at one of the physical locations listed.
An eligibility list may be established to fill future temporary and/or permanent vacancies.
A Criminal Record Check (CRC) will be required.
Employees of the BC Public Service must be located in BC at the time of employment.
This position is currently under review for exclusion.

Working for the BC Public Service:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace. 

We are committed to ensuring that reasonable accommodations are available throughout the hiring process, including the assessment and selection stages. Please email the individual or contact listed on the posting if you require an accommodation to fully participate in the hiring process.

The Indigenous Applicant Advisory Service is available to Indigenous (First Nations [status or non-status], Inuit or Métis) applicants originating from the land now known as Canada, seeking work or already employed in the BC Public Service. Indigenous applicants can contact this service for personalized guidance on the BC Public Service hiring process including job applications and interviews.

How to Apply:
Your resume and/or cover letter must clearly show that you meet the education and experience requirements. Highlight the required qualifications and support them with specific examples, such as your responsibilities, projects you've worked on, or accomplishments. Find more information on the recruitment process, including helpful tips and videos about the application process, visit the Your Job Application page of MyHR. 

Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed.

Resume: YES - Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.

Questionnaire: YES - You will need to complete a basic questionnaire to demonstrate how you meet the job requirements.

Applicants who are selected to move forward in the hiring process may be assessed on their knowledge, skills, abilities, competencies and other position related requirements as outlined in the Job Profile at the bottom of the posting. Applications will be accepted until 11:00 pm Pacific Time on the closing date of the competition. If you are experiencing technical difficulty applying, visit the Technical Assistance page of MyHR.