BC Public Service - Internal Job Opportunities

The Team
HealthLink BC (HLBC) delivers digital and telehealth services across the continuum of care to British Columbians and health care providers. HLBC bridges the gap before, between, and after in-person community services to best support the patient in the optimization of their health; and health care providers in their aim to achieve the highest clinical outcome for their patients. HLBC is designed to support the citizens of BC, both unattached and attached, by providing access to timely health information and services within the broader, complex health system.

The Role
The Lead Provincial Attachment Coordinator provides leadership and operational oversight for the team of Provincial Attachment Coordinators supporting the Provincial Attachment System (PAS), a long-term program to connect every patient to a primary care provider and collect data to inform health system planning. This role ensures consistent application of data quality standards, reporting frameworks, and training programs across the province. The Lead acts as the primary liaison between HealthLink BC, health authorities, and system vendors, driving continuous improvement and alignment with ministry priorities.

Qualifications:
Education and Experience Requirements

• Degree, diploma, or combination of training/experience/education in a related field
• A minimum of 3 years recent supervisory experience
• A minimum of 2 years experience in a contact center or customer service driven environment
• A minimum of 2 years recent experience in delivery of digital citizen centric solutions
• A minimum of 3 years recent experience with stakeholder engagement/relationship management
• Experience managing a number of concurrent projects, initiatives or complex tasks
• Demonstrated user experience at the moderate to advanced skill level with Microsoft programs
• Successful completion of security screening requirements of the BC Public Service, which may include a criminal records check and/or Criminal Records Review Act (CRRA) check, and/or enhanced security checks as required by the ministry. (Note – It is important that you read the job posting carefully to understand the specific security screening requirements pertaining to the position)

Preference may be given to those with: 

• Experience with project management
• Experience with a contact center, digital service delivery, and partner engagement within the health care sector
• Experience previously supervising or leading a large team (greater than 10) of direct reports
• Experience providing leadership or supervision within a collective agreement environment

For questions regarding this position, please contact ramona.chin@gov.bc.ca.

About this Position:
This competition is geographically restricted to Burnaby and Langley.
This position requires full-time, in-person work at the physical location listed.
An eligibility list may be established to fill future temporary and/or permanent vacancies.
A Criminal Record Check (CRC) will be required.
Employees of the BC Public Service must be located in BC at the time of employment.

Working for the BC Public Service:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace. 

We are committed to ensuring that reasonable accommodations are available throughout the hiring process, including the assessment and selection stages. Please email the individual or contact listed on the posting if you require an accommodation to fully participate in the hiring process.

The Indigenous Applicant Advisory Service is available to Indigenous (First Nations [status or non-status], Inuit or Métis) applicants originating from the land now known as Canada, seeking work or already employed in the BC Public Service. Indigenous applicants can contact this service for personalized guidance on the BC Public Service hiring process including job applications and interviews.

How to Apply:
Your resume and/or cover letter must clearly show that you meet the education and experience requirements. Highlight the required qualifications and support them with specific examples, such as your responsibilities, projects you've worked on, or accomplishments. Find more information on the recruitment process, including helpful tips and videos about the application process, visit the Your Job Application page of MyHR. 

Cover Letter: YES - A cover letter is required as part of your application. The content and/or format of your cover letter may be evaluated as part of the assessment process.

Resume: YES - Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.

Questionnaire: YES - You will need to complete a standard questionnaire (current employment status, eligibility to apply, etc.).

Applicants who are selected to move forward in the hiring process may be assessed on their knowledge, skills, abilities, competencies and other position related requirements as outlined in the Job Profile at the bottom of the posting. Applications will be accepted until 11:00 pm Pacific Time on the closing date of the competition. If you are experiencing technical difficulty applying, visit the Technical Assistance page of MyHR.