BC Public Service - Internal Job Opportunities

The Team
The Security Programs Division (SPD) delivers key public safety programs that support British Columbians through security licensing, criminal record reviews, and other protective services. As a Client Service Agent, you will provide responsive, client-focused support while working as part of a collaborative team dedicated to public safety, service excellence, and continuous learning.

The Role
As a Client Service Agent on either the Security Screening or Security Services team, you'll play a vital part in processing a variety of applications, including security licence applications, criminal record checks, protection orders, and payments. You’ll also have the opportunity to connect with people through customer service, providing friendly support via email and telephone. Whether you’re assisting government staff, licensing applicants, or members of the public, your warm and helpful demeanor will make a positive impact on everyone you interact with. We’re looking for someone who is not just detail-oriented but also enjoys fostering relationships and helping others navigate their inquiries.

Qualifications:
Education and Experience Requirements

• Secondary school graduation (Grade 12) or equivalent (GED).
• Administrative/clerical/reception experience, or customer service experience.
• Experience using databases.
• Experience in data entry, typing, formatting, and proofreading a variety of documents using desktop tools such as Word, Excel, and Outlook.

Preference may be given to applicants with:

• 1 year or more in the above experience statements.
• Experience working in a contact centre environment.
• Experience working effectively in a high volume, fast paced environment.
• Experience responding to inquiries from the public.

For questions regarding this position, please contact Karen.Heer@gov.bc.ca.

About this Position:
2 Positions available
Flexible work options are available; this position may be able to work from home a few days a week subject to an approved telework agreement.
An eligibility list may be established to fill future temporary and permanent vacancies.
Enhanced Security Screening will be required.
Employees of the BC Public Service must be located in BC at the time of employment.

Working for the BC Public Service:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

We are committed to ensuring that reasonable accommodations are available throughout the hiring process, including the assessment and selection stages. Please email the individual or contact listed on the posting if you require an accommodation to fully participate in the hiring process.

The Indigenous Applicant Advisory Service is available to Indigenous (First Nations [status or non-status], Inuit or Métis) applicants originating from the land now known as Canada, seeking work or already employed in the BC Public Service. Indigenous applicants can contact this service for personalized guidance on the BC Public Service hiring process including job applications and interviews.

How to Apply:
Your resume and/or cover letter must clearly show that you meet the education and experience requirements. Highlight the required qualifications and support them with specific examples, such as your responsibilities, projects you've worked on, or accomplishments. Find more information on the recruitment process, including helpful tips and videos about the application process, visit the Your Job Application page of MyHR.

Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed.

Resume: YES - Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.

Questionnaire: YES - You will need to complete a basic questionnaire to demonstrate how you meet the job requirements.

Applicants who are selected to move forward in the hiring process may be assessed on their knowledge, skills, abilities, competencies and other position related requirements as outlined in the Job Profile at the bottom of the posting. Applications will be accepted until 11:00 pm Pacific Time on the closing date of the competition. If you are experiencing technical difficulty applying, visit the Technical Assistance page of MyHR.