BC Public Service - Internal Job Opportunities

The Team
The Plant and Animal Health Branch is committed to providing responsive, high-quality laboratory services that support the health and well-being of people, animals, plants, and businesses across British Columbia. Our team values collaboration, respect, and inclusion, and we strive to create a welcoming environment where diverse perspectives are recognized and valued. Together, we work to deliver excellent client service and build strong relationships with citizens, businesses, clients, and partners throughout the province.

The Role
As the Client Services Supervisor, you will lead a team that delivers responsive, high-quality services to citizens, businesses, and partners who rely on the Animal Health Centre and Plant Diagnostic Laboratory. In this role, you will build strong client relationships, support business growth, and use data and feedback to help improve services and meet diverse client needs. We value inclusive leadership and are looking for someone who fosters a respectful, welcoming environment where different perspectives are valued and everyone can contribute to excellent service delivery.

Qualifications:
Education and Experience Requirements

• Diploma or higher in human resources, business administration, financial management, science, or other related field from a recognized institution. 
• Minimum of 3 years of experience in providing customer/client service. 
• Minimum of 3 years of clerical/administrative experience and/or relevant training. 
• Experience leading teams, projects, or the delivery of a program. 
• Experience resolving customer/client complaints or addressing issues within a team. 

Preference may be given to candidates with any of the following:

• Supervisory or managerial experience associated with laboratory sections in a diagnostic laboratory setting.
• Experience with accounting principles, procedures, and financial policies.
• Experience with conflict management and dealing with emotionally charged individuals or groups. 

For questions regarding this position, please contact Eduardo.Leite@gov.bc.ca.

About this Position:
This position requires full-time, in-person work at one of the physical locations listed.
An eligibility list may be established to fill future temporary and/or permanent vacancies.
A Criminal Record Check (CRC) will be required.
Employees of the BC Public Service must be located in BC at the time of employment.

Working for the BC Public Service:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

We are committed to ensuring that reasonable accommodations are available throughout the hiring process, including the assessment and selection stages. Please email the individual or contact listed on the posting if you require an accommodation to fully participate in the hiring process.

The Indigenous Applicant Advisory Service is available to Indigenous (First Nations [status or non-status], Inuit or Métis) applicants originating from the land now known as Canada, seeking work or already employed in the BC Public Service. Indigenous applicants can contact this service for personalized guidance on the BC Public Service hiring process including job applications and interviews.

How to Apply:
Your resume and/or cover letter must clearly show that you meet the education and experience requirements. Highlight the required qualifications and support them with specific examples, such as your responsibilities, projects you've worked on, or accomplishments. Find more information on the recruitment process, including helpful tips and videos about the application process, visit the Your Job Application page of MyHR.

Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed.

Resume: YES - Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.

Questionnaire: YES - You will need to complete a basic questionnaire to demonstrate how you meet the job requirements.

Applicants who are selected to move forward in the hiring process may be assessed on their knowledge, skills, abilities, competencies and other position related requirements as outlined in the Job Profile at the bottom of the posting. Applications will be accepted until 11:00 pm Pacific Time on the closing date of the competition. If you are experiencing technical difficulty applying, visit the Technical Assistance page of MyHR.