BC Public Service - Internal Job Opportunities

The Team
The Virtual Services Branch delivers programs and operational services to clients across the province through a virtual service delivery model. The Contact Centre Supervisor, Administrative Services (SAS) is part of a team that consists of leadership and front-line staff. The Contact Centre is the primary channel for SDPR clients and the public, receiving approximately 70, 000 calls per month. In addition to two Client Service Worker direct reports, the SAS provides support to 41 staff at the Kamloops Contact Centre.

The Role
The Supervisor, Administrative Services provides support to program management and staff, supervises client service workers, coordinates office administration functions, human resources, payroll, records management, facilities, and asset management ensuring delivery of services meet business needs and objectives. The work has a direct and meaningful impact on the lives of clients, delivering essential services by addressing urgent needs and connecting clients to critical resources.

Qualifications:
Education and Experience Requirements

• Secondary school graduation or equivalent (GED). 
• Minimum one (1) year of experience providing administrative and/or financial support services for a group of staff. 
• Minimum one (1) year of public facing customer/client service experience responding to inquiries and resolving /de-escalating issues in a timely manner. 
• Experience leading others. 

Preferences:

• Experience in supervising and scheduling staff, allocating work duties, managing employee performance, change management, and delivering training and direction. 
• Experience using computer web-based applications, financial systems, company pay roll/time keeping/scheduling etc. 
• Experience with Integrated Case Management System (ICM) or complex information management systems. 
• Experience working directly in or with community-based social service organizations providing services to citizens in a face-to-face setting. 
• Preference may be given to applicants with a degree or diploma in Business Administration or a related field. 

For questions regarding this position, please contact Rhonda.Varga@gov.bc.ca 

About this Position:
There is one (1) temporary position available till April 07, 2028 located at the Kamloops Contact Centre.
Flexible work options are available, this position may be able to work from home up to two (2) days per week subject to an approved telework agreement.
An eligibility list may be established to fill future temporary and permanent vacancies.
Enhanced Security Screening will be required.
Employees of the BC Public Service must be located in BC at the time of employment.

Working for the BC Public Service:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

We are committed to ensuring that reasonable accommodations are available throughout the hiring process, including the assessment and selection stages. Please email the individual or contact listed on the posting if you require an accommodation to fully participate in the hiring process.

The Indigenous Applicant Advisory Service is available to Indigenous (First Nations [status or non-status], Inuit or Métis) applicants originating from the land now known as Canada, seeking work or already employed in the BC Public Service. Indigenous applicants can contact this service for personalized guidance on the BC Public Service hiring process including job applications and interviews.

How to Apply:
Your resume and/or cover letter must clearly show that you meet the education and experience requirements. Highlight the required qualifications and support them with specific examples, such as your responsibilities, projects you've worked on, or accomplishments. Find more information on the recruitment process, including helpful tips and videos about the application process, visit the Your Job Application page of MyHR.

Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed.

Resume: YES - Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.

Questionnaire: YES - You will need to complete a basic questionnaire to demonstrate how you meet the job requirements.

Applicants who are selected to move forward in the hiring process may be assessed on their knowledge, skills, abilities, competencies and other position related requirements as outlined in the Job Profile at the bottom of the posting. Applications will be accepted until 11:00 pm Pacific Time on the closing date of the competition. If you are experiencing technical difficulty applying, visit the Technical Assistance page of MyHR.