BC Public Service - Internal Job Opportunities

The Team
The Receivables Management Office (RMO) is a results-focused team that helps maximize revenue for government programs and services across British Columbia. On behalf of multiple ministries, the team manages outstanding tax and non-tax debts, develops innovative collection strategies, and delivers revenue management services that support the Province's financial health. Working in a collaborative and service-oriented environment, team members play an important role in improving revenue recovery while providing professional support to clients and debtors.

The Role
This position offers a unique blend of customer service, financial administration, and collections work. You'll provide revenue management services, including payment processing, credit allocation, refunds, and trust management, while helping recover outstanding debts owed to the Province. Working within established legislation, policies, and accounting practices, you'll communicate with clients, resolve account issues, and support revenue recovery efforts that help fund important public services. If you enjoy problem-solving, working with numbers, and delivering excellent service, this is a rewarding opportunity to build your skills and make a meaningful contribution.

Qualifications:
Education and Experience Requirements

• Secondary school diploma and 5 years’ related work experience.

Related experience must include the following:

• 5 years’ experience providing customer service in a public facing role.
• 2 years’ experience in a collections, enforcement, or financial role.

Preference may be given to applicants with the following: 

• Experience performing financial transactions in an accounts receivable/payable role.
• Experience working in a collections call centre environment
• Experience working with difficult or highly contentious clients.
• Experience working with relevant provincial/federal legislation, regulations, or policies 

For questions regarding this position, please contact Sandi.Costello@gov.bc.ca.

About this Position:
Flexible work options are available; this position may be able to work from home up to 5 days a week subject to an approved telework agreement.
This position can be based out of any of the location(s) listed above.
An eligibility list may be established to fill future temporary and/or permanent vacancies.
Enhanced Security Screening will be required.
Employees of the BC Public Service must be located in BC at the time of employment.

Working for the BC Public Service:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

We are committed to ensuring that reasonable accommodations are available throughout the hiring process, including the assessment and selection stages. Please email the individual or contact listed on the posting if you require an accommodation to fully participate in the hiring process.

The Indigenous Applicant Advisory Service is available to Indigenous (First Nations [status or non-status], Inuit or Métis) applicants originating from the land now known as Canada, seeking work or already employed in the BC Public Service. Indigenous applicants can contact this service for personalized guidance on the BC Public Service hiring process including job applications and interviews.

How to Apply:
Your resume and/or cover letter must clearly show that you meet the education and experience requirements. Highlight the required qualifications and support them with specific examples, such as your responsibilities, projects you've worked on, or accomplishments. Find more information on the recruitment process, including helpful tips and videos about the application process, visit the Your Job Application page of MyHR.

Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed.

Resume: YES - Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.

Questionnaire: YES - You will need to complete a basic questionnaire to demonstrate how you meet the job requirements.

Applicants who are selected to move forward in the hiring process may be assessed on their knowledge, skills, abilities, competencies and other position related requirements as outlined in the Job Profile at the bottom of the posting. Applications will be accepted until 11:00 pm Pacific Time on the closing date of the competition. If you are experiencing technical difficulty applying, visit the Technical Assistance page of MyHR.