BC Public Service - Internal Job Opportunities

The Team
The Product Distribution Centre (PDC) team plays a critical role in delivering essential goods and services to public-sector clients across British Columbia. Working in a fast-paced, collaborative environment, the team manages every stage of the supply chain, from procurement and inventory management to customer service, warehousing, and distribution. Guided by a shared commitment to service excellence, innovation, and operational reliability, PDC employees help ensure that vital products reach the people and organizations that depend on them every day.

The Role
As a Customer Service Clerk, you'll be the first point of contact for customers, helping them with orders, account updates, questions, and problem resolution by phone and email. You'll work in a fast-paced call centre environment, maintain accurate records, support administrative tasks, and ensure clients receive timely and professional service. This role is ideal for someone who enjoys helping others, stays organized, and can manage multiple priorities with a positive attitude.

Qualifications:
Education and Experience Requirements

• Secondary school graduation or equivalent (GED).
• 6 months’ minimum recent (within the last 5 years) experience in a call centre (a call centre is an office set up to handle a large volume of telephone calls, especially for taking orders and providing customer service).
• 1 years’ minimum recent (within the last 5 years) experience using Customer Relationship Management (CRM) systems.
• 1 years’ minimum recent (within the last 5 years) experience typing, formatting and editing a variety of documents and materials using desktop tools such as Word, Excel and Outlook

Preference may be given to those with one (1) or more of the following:

• Post-secondary education.
• 1 years’ minimum recent (within the last 5 years) experience in a call centre (a call centre is an office set up to handle a large volume of telephone calls, especially for taking orders and providing customer service).
• 2 years’ minimum recent (within the last 5 years) experience using Customer Relationship Management (CRM).
• 1 years’ minimum recent (within the last 5 years) experience in Enterprise Resource Planning (ERP) systems, such as SAP.
• 6 months’ minimum recent (within the last 5 years) experience dealing with medically fragile clients.
• Recent experience (within the past 5 years) in a retail or wholesale goods distribution organization, inventory management or a supply chain environment.
• Experience in applying Health Canada regulations for medical devices/products and pharmaceutical drug information.

For questions regarding this position, please contact vasco.rouse@gov.bc.ca.

About this Position:
Flexible work options are available; this position may be able to work up to 5 days at home per week subject to an approved telework agreement.
This position may be extended or become permanent.
An eligibility list may be established to fill future temporary and permanent vacancies.
A Criminal Record Check (CRC) will be required.
Employees of the BC Public Service must be located in BC at the time of employment.
 

Working for the BC Public Service:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace. 

We are committed to ensuring that reasonable accommodations are available throughout the hiring process, including the assessment and selection stages. Please email the individual or contact listed on the posting if you require an accommodation to fully participate in the hiring process.

The Indigenous Applicant Advisory Service is available to Indigenous (First Nations [status or non-status], Inuit or Métis) applicants originating from the land now known as Canada, seeking work or already employed in the BC Public Service. Indigenous applicants can contact this service for personalized guidance on the BC Public Service hiring process including job applications and interviews.

How to Apply:
Your resume and/or cover letter must clearly show that you meet the education and experience requirements. Highlight the required qualifications and support them with specific examples, such as your responsibilities, projects you've worked on, or accomplishments. Find more information on the recruitment process, including helpful tips and videos about the application process, visit the Your Job Application page of MyHR. 

Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed.

Resume: YES - Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.

Questionnaire: YES - You will need to complete a basic questionnaire to demonstrate how you meet the job requirements.

Applicants who are selected to move forward in the hiring process may be assessed on their knowledge, skills, abilities, competencies and other position related requirements as outlined in the Job Profile at the bottom of the posting. Applications will be accepted until 11:00 pm Pacific Time on the closing date of the competition. If you are experiencing technical difficulty applying, visit the Technical Assistance page of MyHR.