BC Public Service - Internal Job Opportunities

The Team
The Legal Technology Unit provides information management and technology support across the Legal Services Branch, supporting a wide range of business and legal service areas. This collaborative team environment emphasizes partnership, communication, and shared accountability, offering an opportunity to contribute through teamwork, problem-solving, continuous improvement, and exceptional client service.

The Role
As a Service Desk Analyst, you will serve as a key liaison between employees, business partners, and technical teams, providing support for technology services, user access administration, and workplace changes. This role requires excellent organizational, multitasking, and problem-solving abilities to manage competing priorities and deliver responsive service. Success will depend on your ability to build strong relationships, collaborate effectively with a colleague in the same role, and identify opportunities to improve processes and user experience.

Qualifications:
Education and Experience Requirements

• Diploma, certification in computer science or in a related field; OR
• Certificate or coursework and 2 years related experience; OR
• An equivalent combination of education and experience may be considered.

Related experience may include:

• Experience providing customer support services in an information technology environment or helping endusers to use and understand computer hardware and software.

Preference may be given to applicants with:

• Experience helping end users to use and understand computer system operating environments, line of business applications and corporate government systems.
• Experience with document or incident tracking systems.
• Experience prioritizing work and responding to changing priorities while maintaining a high level of attention to detail.
• Experience in a legal field or environment.

For questions regarding this position, please contact rebecka.tucker@gov.bc.ca.

About this Position:
This position is located in Victoria. 
Flexible work options are available; this position may be able to work up to 2 days at home per week subject to an approved telework agreement.
An eligibility list may be established to fill current and/or future permanent vacancies.
A Criminal Record Check (CRC) will be required.
Employees of the BC Public Service must be located in BC at the time of employment.
This position is excluded from union membership.

Working for the BC Public Service:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

We are committed to ensuring that reasonable accommodations are available throughout the hiring process, including the assessment and selection stages. Please email the individual or contact listed on the posting if you require an accommodation to fully participate in the hiring process.

The Indigenous Applicant Advisory Service is available to Indigenous (First Nations [status or non-status], Inuit or Métis) applicants originating from the land now known as Canada, seeking work or already employed in the BC Public Service. Indigenous applicants can contact this service for personalized guidance on the BC Public Service hiring process including job applications and interviews.

How to Apply:
Your resume must clearly show that you meet the education and experience requirements. Highlight the required qualifications and support them with specific examples, such as your responsibilities, projects you've worked on, or accomplishments. Find more information on the recruitment process, including helpful tips and videos about the application process, visit the Your Job Application page of MyHR.

Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed.

Resume: YES - Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.

Questionnaire: YES - You will need to complete a standard questionnaire (current employment status, eligibility to apply, etc.).

Applicants who are selected to move forward in the hiring process may be assessed on their knowledge, skills, abilities, competencies and other position related requirements as outlined in the Job Profile at the bottom of the posting. Applications will be accepted until 11:00 pm Pacific Time on the closing date of the competition. If you are experiencing technical difficulty applying, visit the Technical Assistance page of MyHR.