BC Public Service - Internal Job Opportunities

The Team
The Immigration Programs Branch is a collaborative team that helps attract and retain skilled workers and entrepreneurs who contribute to British Columbia’s communities and economy. Through the Provincial Nominee Program (PNP), the team works with diverse clients and partners to support fair, inclusive, and accessible immigration pathways that respond to provincial labour market needs. Team members are committed to providing respectful, client-focused service and fostering welcoming opportunities for people from a wide range of backgrounds and experiences.

The Role
The Information Officer helps clients, stakeholders, and government partners understand immigration program requirements, application processes, and responsibilities under the Provincial Immigration Program Act and regulations. The role provides clear and accessible information, answers questions, and supports people from diverse backgrounds as they navigate provincial and federal immigration programs. The position also reviews applications and makes initial recommendations based on established criteria to help ensure fair, consistent, and inclusive service delivery.

Qualifications:
Education and Experience Requirements

• Grade 12 graduation or equivalent.
• Minimum one (1) year experience providing client service in a fast-paced, high-volume environment as the primary point of contact responding to client email, phone and in-person inquiries.
• Minimum one (1) year experience using a variety of standard computer applications (e.g. MS Word, Excel, Outlook, PowerPoint).
• Minimum six (6) months experience providing customer support services in an information technology environment (i.e. assisting clients to use and understand computer hardware and software).

Preference may be given to applicants with:

• A minimum of six (6) months experience interpreting and applying legislation, regulations and/or policies.

For questions regarding this position, please contact Shanny.Wong@gov.bc.ca.

About this Position:
This is a temporary opportunity until March 12, 2027. This position may be extended or become permanent.
An eligibility list may be established to fill future temporary and/or permanent vacancies.
Remote work is allowed; this position can work up to full time from their home in British Columbia subject to an approved telework agreement. The locations listed above are to assist applicants in searching for this opportunity and are not a complete list of locations. 
A Criminal Record Check (CRC) will be required.
Employees of the BC Public Service must be located in BC at the time of employment.

Working for the BC Public Service:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

We are committed to ensuring that reasonable accommodations are available throughout the hiring process, including the assessment and selection stages. Please email the individual or contact listed on the posting if you require an accommodation to fully participate in the hiring process.

The Indigenous Applicant Advisory Service is available to Indigenous (First Nations [status or non-status], Inuit or Métis) applicants originating from the land now known as Canada, seeking work or already employed in the BC Public Service. Indigenous applicants can contact this service for personalized guidance on the BC Public Service hiring process including job applications and interviews.

How to Apply:
Your resume and/or cover letter must clearly show that you meet the education and experience requirements. Highlight the required qualifications and support them with specific examples, such as your responsibilities, projects you've worked on, or accomplishments. Find more information on the recruitment process, including helpful tips and videos about the application process, visit the Your Job Application page of MyHR.

Cover Letter: YES - A cover letter is required as part of your application. The content and/or format of your cover letter may be evaluated as part of the assessment process.

Resume: YES - Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.

Questionnaire: YES - You will need to complete a standard questionnaire (current employment status, eligibility to apply, etc.).

Applicants who are selected to move forward in the hiring process may be assessed on their knowledge, skills, abilities, competencies and other position related requirements as outlined in the Job Profile at the bottom of the posting. Applications will be accepted until 11:00 pm Pacific Time on the closing date of the competition. If you are experiencing technical difficulty applying, visit the Technical Assistance page of MyHR.