BC Public Service - Internal Job Opportunities

The Team
The Manager, Service Delivery joins a team dedicated to making government services accessible, responsive, and inclusive for people and businesses across British Columbia. Service BC values diverse perspectives and experiences, and works collaboratively to deliver high-quality services with empathy, respect, and a strong commitment to equity, diversity, and inclusion. Guided by a culture of “Service with Heart,” the team is driven to create positive service experiences and support seamless access to government programs for the communities we serve.

The Role
This role provides leadership and direction to teams delivering services through one or more Service BC centres, ensuring people can access government programs and information in a respectful, inclusive, and accessible way. Reporting to an Area Director, the Service Delivery Manager/Government Agent leads staff, projects, and service improvement initiatives, while building strong relationships with community partners to meet the diverse needs of citizens and businesses. The role supports a positive and equitable service experience by fostering collaboration, service excellence, and trust in government across the communities served.

Qualifications:
Education and Experience Requirements

• Post-secondary education in Business Management, Public Administration, Leadership or related discipline OR an equivalent combination of education and experience may be considered.
• Minimum two (2) years’ experience in each of the following:
  • Management experience leading teams to provide exceptional in-person and/or virtual services.
  • Experience managing conflict and dealing with emotionally charged individuals and/or groups.
  • Experience leading in an environment where there are frequently changing and competing priorities.  
  • Experience managing a broad range of human resource functions including performance management, leave management, recruitment, and retention.
  • Experience coaching, training, and developing a team to provide best in class service. 

Preference may be given to applicants with one (1) or more of the following:

• Additional years of experience in any of the above requirements and/or preferences.
• Experience managing in a unionized environment.
• Experience using analytics to make informed business decisions, allocate resources, and evaluate outcomes. 
• Experience leading a remote/virtual or geographically distributed team. 
• Experience leading in a public sector or regulated environment.
• Experience leading projects or programs with multiple partners.

For questions regarding this position, please contact Sheril.Sorensen@gov.bc.ca.

About this Position:
Three (3) positions available.
Positions available in Kamloops, Smithers and Trail.
This position requires full-time, in-person work at one of the physical locations listed.
An eligibility list may be established to fill future temporary and/or permanent vacancies.
A Criminal Record Check (CRC) will be required.
This position is excluded from union membership.
Employees of the BC Public Service must be located in BC at the time of employment.

Working for the BC Public Service:
The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

We are committed to ensuring that reasonable accommodations are available throughout the hiring process, including the assessment and selection stages. Please email the individual or contact listed on the posting if you require an accommodation to fully participate in the hiring process.

The Indigenous Applicant Advisory Service is available to Indigenous (First Nations [status or non-status], Inuit or Métis) applicants originating from the land now known as Canada, seeking work or already employed in the BC Public Service. Indigenous applicants can contact this service for personalized guidance on the BC Public Service hiring process including job applications and interviews.

How to Apply:
Your resume and/or cover letter must clearly show that you meet the education and experience requirements. Highlight the required qualifications and support them with specific examples, such as your responsibilities, projects you've worked on, or accomplishments. Find more information on the recruitment process, including helpful tips and videos about the application process, visit the Your Job Application page of MyHR.

Cover Letter: YES - A cover letter is required as part of your application.  The content and/or format of your cover letter may be evaluated as part of the assessment process.

Resume: YES - Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.

Questionnaire: YES - You will need to complete a basic questionnaire to demonstrate how you meet the job requirements.

Applicants who are selected to move forward in the hiring process may be assessed on their knowledge, skills, abilities, competencies and other position related requirements as outlined in the Job Profile at the bottom of the posting. Applications will be accepted until 11:00 pm Pacific Time on the closing date of the competition. If you are experiencing technical difficulty applying, visit the Technical Assistance page of MyHR.